Strategic Customer Success Manager for eCommerce Growth

Logicbroker; Reading Street; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An innovative technology company is seeking an experienced Client Success Manager to join its team in Reading, UK. This hybrid role focuses on driving client growth through strategic advisory, relationship management, and operational excellence. The ideal candidate will have 4-5 years of relevant experience, strong commercial acumen, and a proven ability to manage client relationships effectively. The position requires travel across the UK and Europe to meet clients and attend engagements, making it ideal for someone with a passion for eCommerce and client success.

Benefits

Mission-driven culture

Collaborative environment

Leadership that listens

Qualifications

• 4-5 years of experience in client-facing roles, preferably in Client Success or Account Management.
• Ability to develop strong relationships with clients and stakeholders.
• Experience in upselling, cross-selling, and renewals.

Responsibilities

• Act as a trusted adviser to align solutions with clients' eCommerce needs.
• Conduct regular strategic business reviews to demonstrate ROI.
• Drive adoption of platform features to maximise business value.

Skills

Client relationship management

Commercial acumen

Data analysis

SaaS and eCommerce experience

Interpersonal skills

Tools

PowerPoint

Job description

An innovative technology company is seeking an experienced Client Success Manager to join its team in Reading, UK. This hybrid role focuses on driving client growth through strategic advisory, relationship management, and operational excellence. The ideal candidate will have 4-5 years of relevant experience, strong commercial acumen, and a proven ability to manage client relationships effectively. The position requires travel across the UK and Europe to meet clients and attend engagements, making it ideal for someone with a passion for eCommerce and client success.