Strategic Customer Success Manager | AI-Powered Growth

Billtrust; United Kingdom; Presencial; GBP 44.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement plan

Paid time off

Parental leave

Flexible work options

Descripción de la vacante

Billtrust is seeking a Customer Success Manager in the United Kingdom to own strategic relationships and drive value from the platform. You will monitor customer health with AI-powered tools, coordinate with product and services, and focus on renewal, expansion, and advocacy across your portfolio.

You will work closely with executives and cross-functional teams to ensure customers achieve measurable outcomes and sustained satisfaction, while leveraging AI to accelerate insights and

Formación

• 2+ years in customer success, account management, or related role at a tech company.
• Proven ability to build and maintain relationships with senior stakeholders.
• Strong written and verbal communication skills; clear presentation of analysis.
• Understanding of financial services and technology trends.
• Ability to understand complex business scenarios and provide actionable recommendations.
• Comfort using AI tools to accelerate daily work and improve outcomes.

Responsabilidades

• Define success metrics with a portfolio of customers and drive platform adoption.
• Understand customer needs and use cases to maximize Billtrust value.
• Articulate business value to support renewal and expansion opportunities.
• Drive user adoption and change management within customers' organizations.
• Escalate and resolve critical issues with coordinated cross-functional teams.

Conocimientos

Customer success

Account management

Executive relations

Communication

Fintech knowledge

AI tools

Collaboration

Herramientas

Salesforce

Gainsight

Descripción del empleo

Billtrust is seeking a Customer Success Manager in the United Kingdom to own strategic relationships and drive value from the platform. You will monitor customer health with AI-powered tools, coordinate with product and services, and focus on renewal, expansion, and advocacy across your portfolio.

You will work closely with executives and cross-functional teams to ensure customers achieve measurable outcomes and sustained satisfaction, while leveraging AI to accelerate insights and