AI-Driven Customer Success Leader

GlobalData UK Ltd; England; On-site; GBP 40,000 - 65,000; Full time

Job summary

GlobalData UK Ltd is seeking a Customer Success Executive to build strategic, long-term partnerships and drive measurable business outcomes using AI-powered insights. You will guide customers from onboarding through value realization, adoption, and growth, acting as a trusted advisor across teams.

You will own customer success end-to-end, helping customers unlock ROI and embed GlobalData solutions into their operations.

Qualifications

• Experience in Customer Success, Account Management or consulting in a client-facing role.
• Analytical mindset with confidence using data, dashboards, and insights to guide decisions.
• Excellent communication and stakeholder-management skills.

Responsibilities

• Lead Customer Outcomes by building value-led relationships and driving ROI.
• Use AI-driven insights to anticipate needs, risks, and growth opportunities.
• Collaborate with Account Management, Commercial, Research and Product teams.
• Champion the voice of the customer and support data-driven decisions.

Skills

Customer Success

Account Management

Consulting

Client-facing

Data analysis

Communication

Stakeholder management

Job description

GlobalData UK Ltd is seeking a Customer Success Executive to build strategic, long-term partnerships and drive measurable business outcomes using AI-powered insights. You will guide customers from onboarding through value realization, adoption, and growth, acting as a trusted advisor across teams.

You will own customer success end-to-end, helping customers unlock ROI and embed GlobalData solutions into their operations.