AI-Driven Senior Customer Success Executive

GlobalData UK Ltd; City Of London; On-site; GBP 65,000 - 90,000; Full time

Job summary

GlobalData UK Ltd is recruiting a Senior Customer Success Executive to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach from onboarding through value realization and growth.

You will engage senior stakeholders and connect priorities to Celent research and analyst expertise, collaborating with Account Management, Commercial, Research and Celent teams to maximise customer value.

Qualifications

• Experience in Customer Success, Account Management, Consulting, or a similar client-facing role.
• Strong ability to build and manage long-term customer relationships.
• Analytical mindset with confidence using data, dashboards, and insights to guide decisions.
• Excellent communication and stakeholder-management skills.
• Experience working cross-functionally in a fast-moving environment.

Responsibilities

• Lead Customer Outcomes: build strong, value-led relationships across customer organisations, including senior decision-makers.
• Diagnose customer needs to understand business priorities, strategic challenges and success criteria.
• Develop and lead success plans that align customer goals with clear outcomes.
• Connect customer priorities to relevant Celent research, insights and analyst expertise.
• Design and execute service plays to drive engagement, value and consumption throughout the year.
• Use AI-driven analytics and customer health signals to anticipate needs, risks and growth opportunities.
• Move customer conversations from usage metrics to business impact and progress.
• Apply Celent research, market insight and analyst expertise to support strategic customer conversations.
• Use insights to prioritise engagement and personalise customer success strategies.
• Work closely with Account Management, Commercial, Research and Celent analysts to ensure customer objectives are understood and supported.
• Partner on onboarding to ensure fast time-to-value and strong early alignment.
• Identify and support expansion, consulting and upsell opportunities based on demonstrated customer value.
• Contribute to cross-functional Customer Success initiatives that improve consistency, scale and impact.
• Act as the voice of the customer, providing clear feedback to inform research, product and service improvements.
• Build trusted relationships across the customer organisation, with particular focus on senior decision-makers.
• Maintain accurate customer records and insights to support data-driven decision-making.

Skills

Customer Success

Account Management

Analytical mindset

Communication

Cross-functional collaboration

Job description

GlobalData UK Ltd is recruiting a Senior Customer Success Executive to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach from onboarding through value realization and growth.

You will engage senior stakeholders and connect priorities to Celent research and analyst expertise, collaborating with Account Management, Commercial, Research and Celent teams to maximise customer value.