AI-Driven Customer Success Executive

GlobalData Plc; Hull and East Yorkshire; On-site; GBP 40,000 - 70,000; Full time

Job summary

GlobalData Plc is seeking a Customer Success Executive to build strategic, long-term partnerships and drive measurable business outcomes using AI-powered insights. You will guide customers from onboarding through value realization, adoption, and growth, acting as a trusted advisor and embedding our solutions into their operations.

You will own customer success end-to-end, helping clients unlock ROI, influence strategic decisions, and collaborate with cross-functional teams to ensure ongoing

Qualifications

• Experience in Customer Success, Account Management, Consulting, or a similar client-facing role.
• Strong ability to build and manage long-term customer relationships.
• Analytical mindset with confidence using data, dashboards, and insights to guide decisions.
• Excellent communication and stakeholder-management skills.
• Experience working cross-functionally in a fast-moving environment.

Responsibilities

• Build strong, value-led relationships with customers, ensuring ROI from our solutions.
• Diagnose customer needs to understand priorities and success criteria.
• Develop and lead implementation and success plans aligning goals with outcomes.
• Design service plays to drive adoption, value, and consumption across the year.
• Leverage AI-driven analytics and health signals to anticipate needs and risks.
• Move conversations from usage metrics to business impact and progress.
• Identify expansion opportunities and partner on onboarding for fast value.
• Champion the voice of the customer to inform product and service improvements.

Skills

Customer relationship management

Analytical mindset

Excellent communication

Cross-functional collaboration

Job description

GlobalData Plc is seeking a Customer Success Executive to build strategic, long-term partnerships and drive measurable business outcomes using AI-powered insights. You will guide customers from onboarding through value realization, adoption, and growth, acting as a trusted advisor and embedding our solutions into their operations.

You will own customer success end-to-end, helping clients unlock ROI, influence strategic decisions, and collaborate with cross-functional teams to ensure ongoing