Senior Life Sciences Customer Success Lead

Sapio Sciences; Normanton on Trent; On-site; GBP 60,000 - 85,000; Full time

Job summary

Sapio Sciences is seeking an experienced Customer Success professional to maintain strong relationships with scientific software clients, guiding onboarding, adoption, and value realization across the customer lifecycle. You will work with cross-functional teams to ensure customer satisfaction and long-term partnerships.

The role emphasizes proactive account management, data-driven health metrics, and material support for client success, with potential travel to client sites and collaboration

Qualifications

• Empathetic communication and problem-solving mindset essential for guiding customers
• Strong organizational skills to manage multiple accounts and drive adoption
• Experience with CRM and customer success tools; travel to client sites may be required

Responsibilities

• Manage customer relationships and drive value realization across the lifecycle
• Onboard new customers with clear, supportive communications and align goals with deployment plans
• Develop and execute customer success plans to drive adoption, satisfaction, and retention
• Monitor customer health metrics and report on KPIs to inform improvements
• Collaborate with internal teams to address customer needs and expand opportunities
• Deliver customer education through workshops, webinars, and tailored check-ins

Skills

Empathetic communication

Problem solving

Organizational skills

Team collaboration

CRM tools

Global travel

Education

Bachelor’s degree in Life Sciences or related field

Tools

CRM software

Survey analytics

Job description

Sapio Sciences is seeking an experienced Customer Success professional to maintain strong relationships with scientific software clients, guiding onboarding, adoption, and value realization across the customer lifecycle. You will work with cross-functional teams to ensure customer satisfaction and long-term partnerships.

The role emphasizes proactive account management, data-driven health metrics, and material support for client success, with potential travel to client sites and collaboration