Strategic Customer Success Lead - Life Sciences

Sapio Sciences; Hemel Hempstead; On-site; GBP 60,000 - 85,000; Full time

Job summary

Sapio Sciences seeks an experienced Customer Success Manager to guide life sciences customers through onboarding, adoption and value realization. You will cultivate trusted relationships, track health metrics, and collaborate with product and sales teams to deliver strategic outcomes.

This role requires deep domain knowledge in bioinformatics or lab informatics, strong empathy, excellent communication, and willingness to travel to client sites across the UK.

Qualifications

• Bachelor's degree in Life Sciences or related field.
• 10+ years of Customer Success or account management experience in scientific software.
• Excellent communication, empathy and problem-solving skills.

Responsibilities

• Manage customer relationships and ensure client success metrics are tracked.
• Lead onboarding, adoption, and value realisation initiatives with clients.
• Collaborate with Commercial, Product and Support teams to align goals.

Skills

Empathetic communication

Problem-solving

Organizational skills

Team-oriented mindset

CRM tools

Global travel

Education

Bachelor's degree in Life Sciences or related field

Tools

CRM software

Job description

Sapio Sciences seeks an experienced Customer Success Manager to guide life sciences customers through onboarding, adoption and value realization. You will cultivate trusted relationships, track health metrics, and collaborate with product and sales teams to deliver strategic outcomes.

This role requires deep domain knowledge in bioinformatics or lab informatics, strong empathy, excellent communication, and willingness to travel to client sites across the UK.