Customer Success Lead - Life Sciences

Sapio Sciences; Nottingham; On-site; GBP 65,000 - 85,000; Full time

Job summary

Sapio Sciences is seeking an experienced Customer Success Manager based in the UK to guide customers from onboarding through renewal, ensuring value realization of our lab informatics platform. You’ll foster trusted relationships and drive adoption across life sciences teams.

The role emphasizes KPI tracking and cross-functional collaboration with product, sales, and support to enable expansion and long-term success. Travel as needed will be part of the role.

Qualifications

• Bachelor’s degree in Bioinformatics, Life Sciences, or related field.
• 10+ years of Customer Success or account management in scientific software industries.

Responsibilities

• Develop and maintain strong relationships with customers to ensure adoption and long-term value.
• Lead customer success plans, track KPIs, and report health metrics to management.
• Collaborate with Sales and Product to align customer goals with Sapio offerings.
• Guide onboarding and ongoing adoption, feedback loops, and expansion opportunities.
• Advocate for customers internally to improve product and service quality.
• Coordinate with customers through webinars, workshops, and check-ins.

Skills

Empathetic communication

Problem-solving

Organizational skills

Team-oriented mindset

CRM proficiency

Global travel willingness

Education

Bachelor’s degree in Bioinformatics/Life Sciences/Scientific Computing

Tools

CRM software

Job description

Sapio Sciences is seeking an experienced Customer Success Manager based in the UK to guide customers from onboarding through renewal, ensuring value realization of our lab informatics platform. You’ll foster trusted relationships and drive adoption across life sciences teams.

The role emphasizes KPI tracking and cross-functional collaboration with product, sales, and support to enable expansion and long-term success. Travel as needed will be part of the role.