Senior Customer Success Manager, Life Sciences Software

Sapio Sciences; Cumbernauld; On-site; GBP 42,000 - 65,000; Full time

Job summary

Sapio Sciences is seeking an experienced Customer Success Manager to guide life sciences customers through onboarding, adoption and renewal of our lab informatics platform. You will build trusted relationships, translate scientific needs into value, track KPIs, and collaborate with Sales, Product and Professional Services to maximise outcomes for clients.

This on-site UK role offers a collaborative culture, opportunities to influence product direction, travel to global customers, and the chance

Qualifications

• Bachelor's or higher in Life Sciences or related field.
• Experience in customer success or account management in scientific software industries.
• Strong communication and relationship-building abilities.

Responsibilities

• Guide customers through onboarding with clear, proactive communication.
• Identify customer goals and translate them into measurable outcomes.
• Monitor health metrics and drive adoption to improve retention.
• Collaborate with Sales and Product to align on client priorities.
• Prepare and deliver QBRs to showcase value and ROI.
• Escalate and resolve issues with a customer-first approach.

Skills

Empathetic communication

Problem-solving

Organizational skills

Team-oriented mindset

CRM & CS tools

Global travel

Education

Bachelor’s degree in Life Sciences or related field

Tools

CRM tools

Job description

Sapio Sciences is seeking an experienced Customer Success Manager to guide life sciences customers through onboarding, adoption and renewal of our lab informatics platform. You will build trusted relationships, translate scientific needs into value, track KPIs, and collaborate with Sales, Product and Professional Services to maximise outcomes for clients.

This on-site UK role offers a collaborative culture, opportunities to influence product direction, travel to global customers, and the chance