Strategic CS Manager – Cybersecurity Growth & Renewals

Stonor Search; Greater London; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Workplace pension

Equity in the business

25 days’ annual leave

Job summary

Stonor Search partners with a cybersecurity startup to recruit a commercially minded Customer Success Manager. You will own a portfolio of partner accounts, driving onboarding, renewal and growth, and collaborating with commercial, technical and product teams.

You will build relationships with senior stakeholders, run business reviews and help customers extract more value from the products, while identifying expansion and cross‑selling opportunities in a growing tech environment.

Qualifications

• Experience in Customer Success, Account Management or Partnerships within a software or technology business.
• A strong commercial mindset, with experience managing renewals, growing accounts or consultative selling.
• Confidence working with senior stakeholders and managing multiple customer priorities.
• Comfortable discussing technical products and translating customer needs into clear requirements.
• Proactive, adaptable and keen to contribute in a small, growing team.

Responsibilities

• Own a portfolio of partner accounts, managing the full customer lifecycle from onboarding through to renewal and growth.
• Coordinate onboarding and product launches, working closely with commercial, technical and product teams.
• Build relationships with senior stakeholders, run regular business reviews and help customers get more value from the products.
• Take ownership of renewals and identify expansion and cross-selling opportunities.
• Improve customer engagement and help develop customer success processes as the business grows.

Skills

Customer Success

Account Management

Partnerships

Stakeholder management

Technical translation

Job description

Stonor Search partners with a cybersecurity startup to recruit a commercially minded Customer Success Manager. You will own a portfolio of partner accounts, driving onboarding, renewal and growth, and collaborating with commercial, technical and product teams.

You will build relationships with senior stakeholders, run business reviews and help customers extract more value from the products, while identifying expansion and cross‑selling opportunities in a growing tech environment.