Strategic CS Manager — Remote & Growth Focus

LandTech; United Kingdom; Remote; GBP 55,000 - 75,000; Part time

Benefits offered by this job

Remote-First Flexible Working

Private Health and Dental Insurance

Pension Scheme

Group Life Assurance 4 x Salary

27 days Paid Holiday

Job summary

LandTech is seeking a Strategic Customer Success Manager to join on a 14-month fixed-term contract. You will own the full lifecycle for a portfolio of mid-market customers, driving adoption and renewal negotiations to maximise Net Revenue Retention.

As a trusted advisor, you’ll multithread across stakeholders, using usage data to prove ROI and identify expansion opportunities. You’ll partner with Product and Marketing to shape future strategy and ensure ongoing customer value.

Qualifications

• 3+ years in Account Management or Customer Success in a B2B SaaS or high-growth technology environment.
• Proven track record of hitting retention and expansion targets, specifically managing metrics such as NRR (Net Revenue Retention) and GRR (Gross Revenue Retention).
• Experience managing the full commercial lifecycle, including leading independent renewal negotiations, contract execution, and identifying upsell opportunities.
• Demonstrated ability to 'multithread' across complex organisations, building relationships with diverse stakeholder groups from end-users to C-suite executives.
• Data-driven approach to portfolio management, with experience using usage analytics and health scoring to proactively mitigate churn risks.
• Experience in 'High-Touch' onboarding, leading goal-setting sessions and driving early product adoption to ensure long-term ROI.
• Excellent communication and feedback skills, acting as a bridge between the customer and internal Product/Marketing teams to influence the product roadmap.
• Strong familiarity with CRM systems and modern Customer Success tooling.

Responsibilities

• Deliver against core retention metrics (NRR, GRR, logo retention) for a portfolio of mid-market organisations.
• Lead renewal negotiations and ensure timely contract execution and payment.
• Develop and nurture 'trusted advisor' relationships across complex stakeholder groups to build internal champions.
• Lead customer onboarding and goal-focused sessions to drive immediate proficiency and adoption.
• Continuously monitor usage data and customer sentiment to identify and mitigate churn risks before renewals.
• Create and execute data-driven account plans for key customers to maximise ROI.
• Strategically review your Book of Business to identify and secure expansion opportunities.
• Conduct regular, high-touch engagement sessions to report on success measures and unlock additional value.

Skills

Account Management

Customer Success

Renewal Negotiations

CRM Proficiency

Data-driven Portfolio Mgmt

High-Touch Onboarding

Stakeholder Management

Tools

CRM systems

CS tooling

Job description

LandTech is seeking a Strategic Customer Success Manager to join on a 14-month fixed-term contract. You will own the full lifecycle for a portfolio of mid-market customers, driving adoption and renewal negotiations to maximise Net Revenue Retention.

As a trusted advisor, you’ll multithread across stakeholders, using usage data to prove ROI and identify expansion opportunities. You’ll partner with Product and Marketing to shape future strategy and ensure ongoing customer value.