Senior CSM — Strategic Growth & Renewals

Signal; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Signal AI is seeking a Customer Success Manager to manage a portfolio of enterprise accounts, driving adoption, renewals, and expansion. You will collaborate closely with Sales, Marketing, Product, Engineering, and Data Science to ensure customers realize meaningful value from our platform and to support a seamless journey.

Reporting to the VP Customer Success, you will own end-to-end account management across a portfolio of enterprise clients, aiming for long-term success and measurable

Qualifications

• Experience in enterprise B2B Customer Success with senior stakeholders.
• Proven success against revenue targets, including renewals and expansion, with end-to-end account management.
• Data-driven approach to customer engagement and success planning.
• Experience in subscription-based or SaaS business models (preferred).
• Strong problem-solving skills in a fast-paced, entrepreneurial environment.
• Background in Financial Services, Professional Services, Media, PR & Communications, or Data Analytics.

Responsibilities

• Drive adoption of Signal AI by understanding customer goals and aligning solutions to strategic priorities.
• Build and execute client plans, monitor progress, and address risks proactively.
• Contribute to commercial targets through renewals, upsells, and growth opportunities.
• Partner with Client Services, Sales, Implementation, and Product to ensure a smooth onboarding and customer lifecycle.
• Ensure configurations and workflows align with best practices.
• Deliver ongoing value through regular engagement, insights, and advisory.
• Prioritize accounts based on risk and opportunity, and execute renewal/expansion motions.
• Track adoption trends to guide customer conversations.
• Share industry knowledge internally to strengthen cross-functional understanding.
• Anticipate customer needs and collaborate with Customer Support to resolve challenges.
• Contribute to Customer Success team goals and company growth.

Skills

Enterprise B2B Customer Success

Data-driven

SaaS experience

Stakeholder management

Job description

Signal AI is seeking a Customer Success Manager to manage a portfolio of enterprise accounts, driving adoption, renewals, and expansion. You will collaborate closely with Sales, Marketing, Product, Engineering, and Data Science to ensure customers realize meaningful value from our platform and to support a seamless journey.

Reporting to the VP Customer Success, you will own end-to-end account management across a portfolio of enterprise clients, aiming for long-term success and measurable