Customer Success Manager

Stonor Search; Greater London; Ibrido; GBP 50.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Private healthcare

Workplace pension

Equity in the business

25 days’ annual leave

Descrizione del lavoro

Stonor Search partners with a cybersecurity startup to recruit a commercially minded Customer Success Manager. You will own a portfolio of partner accounts, driving onboarding, renewal and growth, and collaborating with commercial, technical and product teams.

You will build relationships with senior stakeholders, run business reviews and help customers extract more value from the products, while identifying expansion and cross‑selling opportunities in a growing tech environment.

Competenze

• Experience in Customer Success, Account Management or Partnerships within a software or technology business.
• A strong commercial mindset, with experience managing renewals, growing accounts or consultative selling.
• Confidence working with senior stakeholders and managing multiple customer priorities.
• Comfortable discussing technical products and translating customer needs into clear requirements.
• Proactive, adaptable and keen to contribute in a small, growing team.

Mansioni

• Own a portfolio of partner accounts, managing the full customer lifecycle from onboarding through to renewal and growth.
• Coordinate onboarding and product launches, working closely with commercial, technical and product teams.
• Build relationships with senior stakeholders, run regular business reviews and help customers get more value from the products.
• Take ownership of renewals and identify expansion and cross-selling opportunities.
• Improve customer engagement and help develop customer success processes as the business grows.

Conoscenze

Customer Success

Account Management

Partnerships

Stakeholder management

Technical translation

Descrizione del lavoro

We’re working with a growing cybersecurity Start Up looking to expand their team. Following their huge revenue growth over the last 12 months, they’re looking for a commercially minded Customer Success Manager to join the team.

This is a great opportunity for someone who enjoys building customer relationships, spotting growth opportunities and getting stuck into a varied role within a small tech business.

Responsibilities

• Own a portfolio of partner accounts, managing the full customer lifecycle from onboarding through to renewal and growth.
• Coordinate onboarding and product launches, working closely with commercial, technical and product teams.
• Build relationships with senior stakeholders, run regular business reviews and help customers get more value from the products.
• Take ownership of renewals and identify expansion and cross-selling opportunities.
• Improve customer engagement and help develop customer success processes as the business grows.

Qualifications

• Experience in Customer Success, Account Management or Partnerships within a software or technology business.
• A strong commercial mindset, with experience managing renewals, growing accounts or consultative selling.
• Confidence working with senior stakeholders and managing multiple customer priorities.
• Comfortable discussing technical products and translating customer needs into clear requirements.
• Proactive, adaptable and keen to contribute in a small, growing team.
• Insurance or cybersecurity experience would be useful, but curiosity and willingness to learn are more important.

What's in it for you?

• £50-65k base salary, depending on experience.
• Commission on expansion and cross selling, plus a renewal bonus.
• Equity in the business.
• Hybrid working with two days a week.
• 25 days’ annual leave plus bank holidays.
• Private healthcare and workplace pension.
• Coaching and support, with opportunities to take on more strategic accounts and shape how Customer Success develops.