Strategic Customer Success Manager, Cyber Risk Platform

United States Digital Space LLC

Greater London

On-site

NOK 840,000 - 1,399,000

Full time

14 days+

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Benefits offered by this job

Grocery reimbursements

Gym reimbursements

Flexible work arrangements

Learning & development stipend

Generous PTO

Job summary

United States Digital Space LLC is seeking a Customer Success Manager to onboard and enable customers worldwide. You will own customer interactions, provide training, and drive adoption across enterprise accounts.

You will work with cross-functional teams to translate requirements into tailored cybersecurity solutions and help grow the book of business. You will report to the Head of Customer Success and maintain high customer health through proactive education, regular check-ins, and strategic

Qualifications

5+ years' experience in customer success and account management with enterprise organizations.
Proven ability to lead customer interactions and drive renewal growth.
Experience managing relationships across executive and department levels.

Responsibilities

You will onboard and manage customers to ensure they maximize value from the platform.
Provide resources, success plans, and customer-specific training; organize regular check-ins.
Engage customers early to drive ongoing adoption and engagement from day one.
Translate customer requirements into tailored risk-management solutions using the platform.
Monitor customer health and proactively educate to realize expected value.
Advocate for customers; share insights with Product, Sales, and Marketing teams.
Support expansion opportunities and multithread across large organizations.