Strategic Customer Success Manager – Threat Intelligence

ADP, Inc.; Greater London; Ibrido; GBP 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus and pension matching

Long-term incentives

Hybrid work (3 days in London)

25 days annual leave

Professional Development Stipend

Descrizione del lavoro

Seerist is seeking experienced Customer Success professionals to support commercial clients worldwide. The role sits in the Customer Account Management team, managing 30–45 clients with a focus on renewals, retention, and maximizing value from Seerist’s intelligence and insight services.

You will onboard and train new clients, taking full ownership of renewals while working with senior stakeholders across security, intelligence, risk, and strategy teams.

Competenze

• Must have SaaS or intelligence-led subscription-based account management or customer success experience.
• Experience working directly with high-touch customers and senior stakeholders.
• Ability to understand customer goals, timelines, budgets, and authority.
• Excellent written and verbal communication; strong relationship-building.
• Self-motivated in a fast-paced, dynamic environment.

Mansioni

• Manage a portfolio of around 30–45 commercial clients across UK & EMEA.
• Lead onboarding and training for new clients to ensure effective use from day one.
• Take full ownership of renewals, including proposal, negotiation, and completion.
• Ensure renewal and retention targets are met and clients receive ongoing value.
• Provide feedback to internal teams to refine and improve client experience.
• Collaborate with sales, account management, product, and engineering teams.
• Hybrid role with 3 days per week in the London office.

Conoscenze

SaaS account management

Customer success

High-touch customers

Stakeholder management

Renewals & retention

Communication

Formazione

Bachelor's degree or equivalent

Descrizione del lavoro

Seerist is seeking experienced Customer Success professionals to support commercial clients worldwide. The role sits in the Customer Account Management team, managing 30–45 clients with a focus on renewals, retention, and maximizing value from Seerist’s intelligence and insight services.

You will onboard and train new clients, taking full ownership of renewals while working with senior stakeholders across security, intelligence, risk, and strategy teams.