Strategic CRM Lead: InterAction+ Expert, Flexible

Carter Murray; England; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Flexible working

Professional development opportunities

Collaborative culture

Job summary

A leading law firm in the United Kingdom is seeking a skilled CRM Manager to lead the CRM function. In this strategic role, you will drive platform excellence, manage CRM data strategy, and influence senior stakeholders to embed CRM into legal practices. Ideal candidates will have advanced expertise in CRM systems, particularly InterAction+, along with strong communication and analytical skills. This full-time position offers flexible working arrangements and opportunities for career progression.

Qualifications

• Proven experience managing CRM systems in a professional services environment.
• Strong knowledge of GDPR and data protection requirements.
• Project management and stakeholder engagement experience at senior level.

Responsibilities

• Lead the firm’s CRM data strategy, aligning with marketing and client objectives.
• Champion InterAction+ optimisation to deliver measurable ROI.
• Drive firmwide adoption of CRM in pitch preparation and client planning.

Skills

CRM-driven marketing passion

Analytical thinking

Exceptional communication skills

Strategic thinking

Tools

InterAction+

Vuture

Job description

A leading law firm in the United Kingdom is seeking a skilled CRM Manager to lead the CRM function. In this strategic role, you will drive platform excellence, manage CRM data strategy, and influence senior stakeholders to embed CRM into legal practices. Ideal candidates will have advanced expertise in CRM systems, particularly InterAction+, along with strong communication and analytical skills. This full-time position offers flexible working arrangements and opportunities for career progression.