CRM Manager

Career Legal; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

Career Legal is seeking a CRM Manager to lead the design, deployment and expansion of our InterAction CRM across the firm. You will work with partners and lawyers to optimize data quality, reporting, dashboards and client engagement, while building a small CRM function.

This brand-new role is supported by senior stakeholders to implement best practices, automate workflows, deliver actionable analytics, and train users. Strong communication and professional services experience are essential.

Qualifications

• Hands-on InterAction CRM experience in a professional services firm.
• Experience improving CRM adoption and data quality.
• Strong communication with senior stakeholders.
• Experience in law firm or professional services preferred.

Responsibilities

• Manage data integrity, reporting, dashboards and analytics
• Support business development and marketing initiatives
• Collaborate with attorneys, leadership, and BD teams to improve CRM adoption
• Customize workflows, automation and integrations
• Provide user training, documentation, and ongoing support
• Troubleshoot issues and liaise with vendors when needed

Skills

InterAction CRM

Data analytics

Stakeholder management

User training

Tools

InterAction

Job description

CRM Manager - Highly Sought After Boutique Law Firm - InterAction

An outstanding boutique law firm is seeking a CRM Manager with strong InterAction experience to support business development, client relationship management, and data-driven decision-making across the firm.

This is a brand-new role for the firm and will be your chance to implement & build out the CRM function. You will also be entrusted with helping build out the CRM team - something which senior stakeholders are firmly in favour of doing.

You will play a key role in managing and optimizing the firm’s CRM platform, ensuring high-quality data, supporting attorneys and business development teams, and enhancing client engagement strategies.

Key Responsibilities:

• Manage data integrity, reporting, dashboards, and analytics
• Support business development and marketing initiatives
• Collaborate with attorneys, leadership, and BD teams to improve CRM adoption
• Customize workflows, automation, and integrations
• Provide user training, documentation, and ongoing support
• Troubleshoot issues and liaise with external vendors when needed

Required Experience & Skills:

• Strong hands-on InterAction experience (configuration, reporting, automation)
• Experience working in a law firm or professional services environment preferred
• Excellent data management and analytical skills
• Strong communication skills with the ability to work with senior stakeholders

The firm are open to candidates from a legal or professional services background.

They are offering a strong remuneration package & will be running a short interview process.