Strategic CRM Growth Director

zetaglobal; Greater London; On-site; GBP 90,000 - 160,000; Full time

Job summary

Zeta Global is seeking a CRM Account Director to build and grow strategic client relationships, shaping CRM strategy and driving adoption to deliver measurable value across marketing, technology and data initiatives.

In this role you will lead executive-level engagements, steer CRM programmes, and collaborate with cross-functional teams to ensure successful delivery and long-term customer success. The position emphasizes commercial growth, renewal discussions and a data-driven approach.

Qualifications

• Experience in strategic CRM consulting and executive client leadership.
• Ability to lead quarterly reviews and drive measurable ROI.
• Strong collaboration with cross-functional teams across sales, product and delivery.

Responsibilities

• Strategic Client Leadership: Build trusted relationships with senior client stakeholders and lead strategic account planning.
• CRM Strategy: Advise clients on CRM best practices and define roadmaps and transformation strategies.
• Customer Success: Own client health and lead QBRs to ensure long-term success and ROI.
• Commercial Growth: Identify opportunities to expand relationships and lead renewals and upsell discussions.
• Project & Delivery Oversight: Coordinate with Delivery, Product, Engineering to ensure outcomes.
• Data & Insights: Use data to identify optimization opportunities and present strategic recommendations.
• Executive Communication: Present to executives and facilitate strategic workshops.

Job description

Zeta Global is seeking a CRM Account Director to build and grow strategic client relationships, shaping CRM strategy and driving adoption to deliver measurable value across marketing, technology and data initiatives.

In this role you will lead executive-level engagements, steer CRM programmes, and collaborate with cross-functional teams to ensure successful delivery and long-term customer success. The position emphasizes commercial growth, renewal discussions and a data-driven approach.