Strategic CRM & Key Accounts Leader

RDT Ltd; Kings Hill; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Company pension

Private health cover

Free parking at the office

Electric car salary sacrifice scheme

Company social events

Job summary

RDT Ltd is seeking a seasoned CRM leader to own the commercial and strategic relationship with allocated clients, guiding governance, revenue growth and executive engagement. You will coordinate across delivery, product and finance teams to ensure client priorities drive outcomes.

You will establish robust account plans, identify opportunities, and maintain a clear view of risks and opportunities while acting as the client's trusted adviser inside RDT.

Qualifications

• Proven track record (at least 2 years) in CRM within general insurance or related supply chain roles.
• Excellent understanding of the insurance industry and customer journeys.
• Strong ability to translate client needs into actionable plans and revenue growth.
• Solid grasp of software development lifecycle in delivery contexts.

Responsibilities

• Own the commercial and strategic relationship between RDT and allocated clients, acting as primary contact and ensuring clear client priorities.
• Serve as day-to-day escalation point for client issues and ensure actions progress to resolution.
• Establish and maintain client governance including reviews, steering committees and executive engagement.
• Create and maintain client account plans outlining current and future business needs and revenue opportunities.
• Develop understanding of each client's business strategy, operating model and technology landscape.
• Build trusted relationships with stakeholders across operational, technology, commercial and executive levels.

Skills

CRM experience

Insurance domain knowledge

Stakeholder management

Project management

Communication skills

Job description

RDT Ltd is seeking a seasoned CRM leader to own the commercial and strategic relationship with allocated clients, guiding governance, revenue growth and executive engagement. You will coordinate across delivery, product and finance teams to ensure client priorities drive outcomes.

You will establish robust account plans, identify opportunities, and maintain a clear view of risks and opportunities while acting as the client's trusted adviser inside RDT.