Strategic CRM Director - Growth & Adoption

Zeta Global; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Zeta Global is seeking a CRM Account Director to lead strategic client relationships and ensure measurable value from CRM investments. You will partner with senior client stakeholders, shape CRM strategy and roadmaps, and drive adoption across marketing, technology and data initiatives.

You will own executive-level communications, manage quarterly reviews, identify growth opportunities, and oversee delivery with cross-functional teams to guarantee outcomes aligned with client goals.

Qualifications

• Proven track record managing strategic CRM accounts.
• Ability to translate business goals into CRM roadmaps.
• Experience presenting to C-suite stakeholders.

Responsibilities

• Lead strategic client leadership and account planning.
• Drive adoption and measure ROI of CRM initiatives.
• Collaborate with delivery, product, engineering teams to ensure successful CRM delivery.

Skills

Strategic account leadership

Executive communications

Client relationship management

Cross-functional collaboration

Job description

Zeta Global is seeking a CRM Account Director to lead strategic client relationships and ensure measurable value from CRM investments. You will partner with senior client stakeholders, shape CRM strategy and roadmaps, and drive adoption across marketing, technology and data initiatives.

You will own executive-level communications, manage quarterly reviews, identify growth opportunities, and oversee delivery with cross-functional teams to guarantee outcomes aligned with client goals.