Strategic CRM Lead for Growth & Partnerships

RDT Ltd.; Kings Hill; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Company pension

Private health cover

Free parking at the office

Electric car salary sacrifice scheme

Company social events

Job summary

RDT Ltd. is seeking a Client Relationship Manager to own and grow the commercial relationship with allocated clients. The role balances day-to-day delivery oversight with strategic account planning, governance, and revenue opportunities.

You will coordinate with product, delivery, and leadership teams to align priorities, manage risks, and drive sustainable revenue growth in a fast-paced tech-focused environment.

Qualifications

• 2+ years in CRM role within general insurance and supply chain.
• Excellent understanding of the insurance industry and operations.
• Knowledge of customer journeys in insurance processes.
• Strong grasp of software development lifecycle.

Responsibilities

• Own the commercial and strategic relationship with allocated clients.
• Act as day-to-day escalation point for client issues and resolutions.
• Establish client governance including reviews and steering committees.
• Create and maintain client account plans and identify revenue opportunities.
• Develop understanding of each client's business model and strategy.
• Build relationships with stakeholders at all levels.
• Develop and execute account growth strategies and pipelines.
• Manage the commercial lifecycle of client engagements and renewals.
• Monitor account revenue, performance, and forecasting.
• Collaborate with Product, Delivery, Finance, Marketing and Leadership.

Skills

Interpersonal skills

Communication

Negotiation

Time management

Project management

Analytical thinking

Commercial acumen

Risk assessment

Job description

RDT Ltd. is seeking a Client Relationship Manager to own and grow the commercial relationship with allocated clients. The role balances day-to-day delivery oversight with strategic account planning, governance, and revenue opportunities.

You will coordinate with product, delivery, and leadership teams to align priorities, manage risks, and drive sustainable revenue growth in a fast-paced tech-focused environment.