Strategic Cloud Account Manager for Growth

Cloud Direct; Bath; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Fitness Cash Contribution

Pension Contribution

Employee Assistance Programme

Enhanced Maternity & Paternity Leave

Life Assurance

Critical Illness

Income Protection

Birthday lunches

Fun Fund

Job summary

Cloud Direct is seeking an Account Manager to act as the primary contact for a portfolio of customers, strengthening relationships and delivering value. You will understand client business goals, identify opportunities, and coordinate with internal teams to provide solutions.

The role focuses on maintaining revenues, upselling services, and driving long-term partnerships with on-site meetings where feasible.

Qualifications

• Experience in a customer facing role, ideally B2B technology.
• Excellent communication skills and ability to build trust with stakeholders.
• Highly organised and process-orientated, able to follow sales methodologies and account management frameworks.
• Engaging presenter who can articulate value propositions clearly.

Responsibilities

• Maintain existing account revenues and prevent churn by meeting client needs and handling escalations.
• Grow account revenues by understanding customer goals and aligning Cloud Direct services.
• Act as main point of contact and build long-term relationships, including on-site meetings where possible.
• Coordinate internally with Marketing and Product to align solutions with customer needs.
• Report on key metrics and create presentations; develop and maintain account plans.
• Manage sales contracts and renewals, negotiating terms when required.

Skills

Customer facing

Communication

Relationship building

Presentation skills

Organisation

Tools

CRM software

Job description

Cloud Direct is seeking an Account Manager to act as the primary contact for a portfolio of customers, strengthening relationships and delivering value. You will understand client business goals, identify opportunities, and coordinate with internal teams to provide solutions.

The role focuses on maintaining revenues, upselling services, and driving long-term partnerships with on-site meetings where feasible.