Microsoft Cloud Account Manager: Mid-Market Growth

Trustedtech; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Extra 4 Days of Annual Leave After 1 |

Pension Scheme

Quarterly Company Events

Monthly Team Lunches

Training, certification support & dev

Job summary

TrustedTech is seeking an Account Manager to own and grow a defined portfolio of mid-market Microsoft cloud customers in the UK. You will drive retention, renewals and expansion across Microsoft 365, Azure, and related services, while identifying upsell opportunities and aligning with customer objectives.

You will collaborate with Sales Support, Marketing, and Delivery teams to deliver a consistent customer experience and support CRM accuracy, forecasting, and pipeline reviews.

Qualifications

• 2+ years in a B2B technology or cloud services role.
• Experience working with Microsoft 365, Azure, or CSPs.
• Proven ability to contribute to account planning, opportunity execution, and pipeline management.

Responsibilities

• Own and manage a defined portfolio of mid-market Microsoft cloud customers.
• Drive retention, renewals, and expansion across Microsoft 365, Azure, and related services.
• Identify upsell/cross-sell opportunities aligned to customer objectives.
• Develop and execute account plans to increase customer lifetime value.
• Collaborate with senior managers on larger opportunities and forecasts.

Skills

Account management

Microsoft ecosystem

Mid-market experience

MS-900: M365 Fundamentals

Account planning

CRM accuracy

Cross-functional collaboration

Communication

Data analysis

Tools

CRM software

Job description

TrustedTech is seeking an Account Manager to own and grow a defined portfolio of mid-market Microsoft cloud customers in the UK. You will drive retention, renewals and expansion across Microsoft 365, Azure, and related services, while identifying upsell opportunities and aligning with customer objectives.

You will collaborate with Sales Support, Marketing, and Delivery teams to deliver a consistent customer experience and support CRM accuracy, forecasting, and pipeline reviews.