Strategic Cloud Account Manager | Upsell & Retention

BASE Media Cloud Limited; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Staff Savings Benefits Scheme

Fora – Events and Benefits

Employer Pension Scheme

Death in Service (DIS) Insurance

25 Days' Annual Holiday

Refer a Friend Scheme

Job summary

Base Media Cloud Limited is seeking a Senior Account Manager to lead strategic relationships within the cloud and media workflow market. You will own key accounts, drive opportunities for upsell and cross-sell, and partner with sales, marketing, technology, and enablement teams to deliver exceptional outcomes.

The role focuses on proactive account health, renewals, and long-term retention in a fast-growing, multi-award-winning organization.

Qualifications

• Experience managing multiple mid-market to enterprise tier accounts in a SaaS/cloud/media environment.
• Ability to articulate value and manage complex negotiations and renewals.
• Proven track record of growing revenue within existing accounts.

Responsibilities

• Build and maintain relationships with key decision makers within assigned accounts.
• Identify and pursue upsell, cross-sell, and expansion opportunities.
• Serve as primary contact ensuring high satisfaction and effective issue resolution.
• Develop detailed account plans with goals, environment, growth potential, and threats.
• Meet revenue growth targets through strategic account development and customer success initiatives.
• Collaborate with sales, marketing, enablement, support and engineering teams to execute plans.
• Analyze usage data and trends to identify growth opportunities and risks.
• Lead contract renewals and service agreements to increase value delivered to customers.

Skills

Account management

Key account management

Negotiation

Relationship building

Strategic thinking

Data analysis

Tools

CRM systems

Job description

Base Media Cloud Limited is seeking a Senior Account Manager to lead strategic relationships within the cloud and media workflow market. You will own key accounts, drive opportunities for upsell and cross-sell, and partner with sales, marketing, technology, and enablement teams to deliver exceptional outcomes.

The role focuses on proactive account health, renewals, and long-term retention in a fast-growing, multi-award-winning organization.