Senior Client Success Manager - Drive Value & Retention

Gartner, Inc.; Egham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Gartner, Inc. is seeking an experienced Client Success professional to build and nurture relationships with a diverse portfolio of clients, from senior executives to junior staff.

You will regularly engage clients virtually to align on priorities and recommend value-driven actions, while coordinating with Gartner colleagues to maximize impact. The role leverages a collaborative, hybrid work environment, with a focus on delivering measurable client ROI and ongoing service excellence across

Qualifications

• Must be fluent in English
• Languages: English, Spanish, French, Arabic, Dutch, German, Italian, Norwegian, Swedish
• 4+ years relevant professional experience
• Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills
• Bachelor’s degree preferred

Responsibilities

• Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies
• Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment
• Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients

Skills

Fluent English

Client relationship management

Communication skills

Collaboration

Prioritization

Critical thinking

Influencing skills

Education

Bachelor’s degree

Job description

Gartner, Inc. is seeking an experienced Client Success professional to build and nurture relationships with a diverse portfolio of clients, from senior executives to junior staff.

You will regularly engage clients virtually to align on priorities and recommend value-driven actions, while coordinating with Gartner colleagues to maximize impact. The role leverages a collaborative, hybrid work environment, with a focus on delivering measurable client ROI and ongoing service excellence across