Strategic Client Success Manager — Flexible Hours

LexisNexis; Leeds; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

wellbeing initiatives

Shared parental leave

Study assistance

Sabbaticals

Job summary

LexisNexis Legal & Professional in Leeds seeks a commercially minded Client Account Manager to partner with an established customer portfolio and help them maximise value from LexisNexis solutions.

You’ll identify growth opportunities, drive engagement and adoption, and play a pivotal role in retaining and expanding existing accounts, with a strong focus on customer success and renewal conversations.

Qualifications

• Experience managing relationships with business customers in a SaaS/technology or professional services environment.
• Track record of retaining, growing or developing existing customer accounts.
• Strong communication and relationship-building skills with ability to engage stakeholders.

Responsibilities

• Manage a portfolio of existing customers, building long-term relationships and acting as a trusted advisor.
• Support customer retention by ensuring customers achieve value from LexisNexis solutions.
• Identify opportunities to increase product adoption, expand usage and introduce relevant additional solutions.
• Lead renewal conversations and coordinate customer engagement activities throughout the account lifecycle.
• Understand customer challenges, goals and priorities, demonstrating how our products can support their success.
• Monitor account activity, engagement and usage trends to identify growth opportunities and risks.
• Deliver a high-quality customer experience through regular contact and proactive account management.
• Collaborate with Customer Success, Marketing and Strategy teams to share insights and shape go-to-market activity.
• Stay informed about market developments and educate customers on industry trends and best practices.

Skills

Relationship management

SaaS experience

Account management

Commercial mindset

Job description

LexisNexis Legal & Professional in Leeds seeks a commercially minded Client Account Manager to partner with an established customer portfolio and help them maximise value from LexisNexis solutions.

You’ll identify growth opportunities, drive engagement and adoption, and play a pivotal role in retaining and expanding existing accounts, with a strong focus on customer success and renewal conversations.