Client Growth & Renewal Manager — Flexible Hours

LexisNexis; Leeds; On-site; GBP 35,000 - 55,000; Full time

Job summary

LexisNexis Legal & Professional, a RELX group, is seeking a Client Manager to grow revenue from existing customers within a defined group through high-quality account management. You will build strong customer relationships, identify opportunities to expand product usage, and help customers realize the value of LexisNexis solutions while contributing to retention and revenue growth.

You will work with cross-functional teams to feedback trends, educate customers with thought leadership, and

Qualifications

• Be results and target driven with a self-motivated aptitude.
• Excellent communication, time management and planning.
• Ability to spot commercial opportunities using data and insights.
• Experience in a B2B sales or customer service environment and retaining customers.
• Ability to work in a team environment and collaborate with other departments.

Responsibilities

• Manage and close renewal opportunities with existing customers, ensuring timely follow-up and retention, and pursuing upsell or cross-sell opportunities.
• Identify account issues, needs and demonstrate the business value of LexisNexis products.
• Ensure customer experience aligns with agreed targets in terms of quality and frequency of contact.
• Adhere to planning, documentation, reporting and data recording in line with agreed methods and targets.
• Collaborate with Marketing, Customer Success and Strategy to feedback trends to shape go-to-market actions.
• Educate customers with thought leadership and expert market knowledge.

Skills

Results-driven

Communication skills

Time management

Sales / commercial sense

Team collaboration

Job description

LexisNexis Legal & Professional, a RELX group, is seeking a Client Manager to grow revenue from existing customers within a defined group through high-quality account management. You will build strong customer relationships, identify opportunities to expand product usage, and help customers realize the value of LexisNexis solutions while contributing to retention and revenue growth.

You will work with cross-functional teams to feedback trends, educate customers with thought leadership, and