Legal Tech Client Success & Training Specialist

LexisNexis; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

LexisNexis Legal & Professional is seeking a training-focused professional to deliver engaging product training across UK legal customers. You will tailor learning content for lawyers, trainees, and knowledge teams, support onboarding and refresher programs, and use data insights to demonstrate value while building strong client relationships.

You will collaborate with internal teams to ensure adoption, measure impact, and continuously enhance learning experiences across a portfolio of UK

Qualifications

• Experience delivering software solutions or product training in legal, professional services, or technology environments.
• Understanding of the UK legal market and law firm structures.
• Interest & understanding in how AI can enhance efficiency and client experience.
• Strong presentation and facilitation skills, both virtually and in person.
• Ability to manage multiple client accounts and competing priorities.
• Confidence engaging and influencing stakeholders at different levels.
• Comfortable using data and insights to inform decisions.
• Strong organisational and time management skills.

Responsibilities

• Deliver engaging virtual and in-person product training across client accounts
• Tailor training content for different audiences including lawyers, trainees, PSLs, and knowledge teams
• Support onboarding, refresher, and advanced training to improve product adoption
• Build strong relationships with stakeholders such as Knowledge Teams, IT, and Practice Groups
• Identify adoption gaps and recommend targeted training or support
• Use data insights to shape training plans and demonstrate product value
• Contribute to scalable learning content including webinars, guides, and videos
• Manage scheduling, CRM records, and key performance metrics across accounts

Skills

Training delivery

Stakeholder engagement

Presentation skills

UK legal market

Job description

LexisNexis Legal & Professional is seeking a training-focused professional to deliver engaging product training across UK legal customers. You will tailor learning content for lawyers, trainees, and knowledge teams, support onboarding and refresher programs, and use data insights to demonstrate value while building strong client relationships.

You will collaborate with internal teams to ensure adoption, measure impact, and continuously enhance learning experiences across a portfolio of UK