Technical Account Manager: Client Success & Solutions Lead

Talent Octopusventures; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Accommodation and disability support

Job summary

LexisNexis Risk Solutions in London seeks a Technical Account Manager to work with client technical and business teams, understand requirements, monitor transactions, and provide guidance. You will partner with internal teams to present a unified LexisNexis face to the client and manage SLAs.

The role requires strong communication, 5–7 years in technical support or consulting, CRM experience, and willingness to travel domestically and internationally.

Qualifications

• Excellent verbal and written communication skills.
• 5–7 years’ experience in technical support customer contact position or consulting role.
• 2–3 years continuous compliance / banking industry experience.
• Experience with API ( SOAP, REST ).
• Proficient Microsoft Office 365 skills.

Responsibilities

• Communicate with client technical and business teams to understand requirements and provide recommendations.
• Engage clients to assess business needs and optimize software and processes.
• Document technical requirements and implementation specifications for the client.
• Follow processes to provide status updates, root-cause analysis, and SLA metrics.
• Manage and lead critical support escalations with internal and external teams.
• Travel to client sites for on-site analysis, training, and assistance.

Skills

Customer service

Technical support

Communication skills

Problem solving

API experience

Education

4-year college degree in Computer Science / Engineering / MIS

Tools

Salesforce

Jira

Confluence

MS SQL

Job description

LexisNexis Risk Solutions in London seeks a Technical Account Manager to work with client technical and business teams, understand requirements, monitor transactions, and provide guidance. You will partner with internal teams to present a unified LexisNexis face to the client and manage SLAs.

The role requires strong communication, 5–7 years in technical support or consulting, CRM experience, and willingness to travel domestically and internationally.