Client Manager

LexisNexis; Leeds; On-site; GBP 35,000 - 55,000; Full time

Job summary

LexisNexis Legal & Professional, a RELX group, is seeking a Client Manager to grow revenue from existing customers within a defined group through high-quality account management. You will build strong customer relationships, identify opportunities to expand product usage, and help customers realize the value of LexisNexis solutions while contributing to retention and revenue growth.

You will work with cross-functional teams to feedback trends, educate customers with thought leadership, and

Qualifications

• Be results and target driven with a self-motivated aptitude.
• Excellent communication, time management and planning.
• Ability to spot commercial opportunities using data and insights.
• Experience in a B2B sales or customer service environment and retaining customers.
• Ability to work in a team environment and collaborate with other departments.

Responsibilities

• Manage and close renewal opportunities with existing customers, ensuring timely follow-up and retention, and pursuing upsell or cross-sell opportunities.
• Identify account issues, needs and demonstrate the business value of LexisNexis products.
• Ensure customer experience aligns with agreed targets in terms of quality and frequency of contact.
• Adhere to planning, documentation, reporting and data recording in line with agreed methods and targets.
• Collaborate with Marketing, Customer Success and Strategy to feedback trends to shape go-to-market actions.
• Educate customers with thought leadership and expert market knowledge.

Skills

Results-driven

Communication skills

Time management

Sales / commercial sense

Team collaboration

Job description

Are you passionate about building strong client relationships and helping customers achieve more value from the solutions they use?

Do you enjoy identifying growth opportunities, influencing outcomes, and delivering commercial success in a customer-focused environment?

About Our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

About The Role

As a Client Manager, you will be responsible for growing revenue from existing customers within a defined customer group through high-quality account management. You will build strong customer relationships, identify opportunities to expand product usage, and help customers realize the value of LexisNexis solutions while contributing to retention and revenue growth.

Responsibilities

• Responsible for managing and closing renewal opportunities with existing customers, ensuring timely follow-up and maintaining strong client relationships to support retention and growth, as well as achieving or exceeding targeted revenue for products by identifying up-sell or cross-sell opportunities
• Identifying account issues, needs and demonstrate the business value of Lexis Nexis products
• Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact
• Adhering to planning, documentation, reporting and data recording in line with agreed methods and targets
• Working with other internal departments including Marketing, Customer Success and Strategy to feedback trends to help shape our go to market actions
• Educating customers with thought leadership and expert market knowledge

Requirements

• Be results and target driven with a self-motivated aptitude
• Have excellent communication skills essential, as well as time management and planning
• Demonstrate the ability to spot commercial opportunities, leveraging data & insight and proven sales methodology to close opportunities
• Have experience working within a B2B sales/customer service environment and retaining and growing customers
• Possess the ability to work in a team environment and collaborate with other departments

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About The Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.