Client Account Manager

LexisNexis; Leeds; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

wellbeing initiatives

Shared parental leave

Study assistance

Sabbaticals

Job summary

LexisNexis Legal & Professional in Leeds seeks a commercially minded Client Account Manager to partner with an established customer portfolio and help them maximise value from LexisNexis solutions.

You’ll identify growth opportunities, drive engagement and adoption, and play a pivotal role in retaining and expanding existing accounts, with a strong focus on customer success and renewal conversations.

Qualifications

• Experience managing relationships with business customers in a SaaS/technology or professional services environment.
• Track record of retaining, growing or developing existing customer accounts.
• Strong communication and relationship-building skills with ability to engage stakeholders.

Responsibilities

• Manage a portfolio of existing customers, building long-term relationships and acting as a trusted advisor.
• Support customer retention by ensuring customers achieve value from LexisNexis solutions.
• Identify opportunities to increase product adoption, expand usage and introduce relevant additional solutions.
• Lead renewal conversations and coordinate customer engagement activities throughout the account lifecycle.
• Understand customer challenges, goals and priorities, demonstrating how our products can support their success.
• Monitor account activity, engagement and usage trends to identify growth opportunities and risks.
• Deliver a high-quality customer experience through regular contact and proactive account management.
• Collaborate with Customer Success, Marketing and Strategy teams to share insights and shape go-to-market activity.
• Stay informed about market developments and educate customers on industry trends and best practices.

Skills

Relationship management

SaaS experience

Account management

Commercial mindset

Job description

Are you passionate about building strong client relationships and helping customers achieve more value from the solutions they use?

Do you enjoy identifying growth opportunities, influencing outcomes, and delivering commercial success in a customer-focused environment?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

About the Role

We're looking for a commercially minded relationship builder to join our team as a Client Account Manager in Leeds. In this role, you'll partner with an established portfolio of customers, helping them get maximum value from their LexisNexis solutions while identifying opportunities to expand usage and support their evolving business needs. You'll build trusted customer relationships, drive engagement and adoption, and play a key role in retaining and growing existing accounts.

This is an excellent opportunity for someone from a Customer Success, Client Success, Account Management or SMB Account Management background who enjoys working closely with customers, solving problems and identifying growth opportunities.

What You'll Be Doing

• Manage a portfolio of existing customers, building strong long-term relationships and acting as a trusted advisor.
• Support customer retention by ensuring customers achieve value from their LexisNexis solutions.
• Identify opportunities to increase product adoption, expand usage and introduce relevant additional solutions.
• Lead renewal conversations and coordinate customer engagement activities throughout the account lifecycle.
• Understand customer challenges, goals and priorities, demonstrating how our products can support their success.
• Monitor account activity, customer engagement and usage trends to identify growth opportunities and potential risks.
• Deliver a high-quality customer experience through regular customer contact and proactive account management.
• Work closely with Customer Success, Marketing and Strategy teams to share customer insights and help shape go-to-market activity.
• Stay informed about market developments and educate customers on industry trends and best practices.

You'll likely have:

• Experience managing relationships with business customers in a SaaS, technology, subscription or professional services environment.
• A track record of retaining, growing or developing existing customer accounts.
• Strong communication and relationship-building skills with the ability to engage a range of stakeholders.
• A commercial mindset and the ability to spot opportunities to expand customer value.
• Good organisation, time management and planning skills.
• Experience using customer data, insights or account information to support customer conversations and decision-making.
• A collaborative approach and the ability to work effectively across multiple teams

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• numerous wellbeing initiatives
• shared parental leave
• study assistance
• sabbaticals

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.