Strategic Client Success Lead (Hybrid)

Gartner; England; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Gartner in the United Kingdom is seeking a Client Success professional to partner with existing clients, ensuring they receive value beyond their Gartner investment.

You will manage relationships from C-level to junior staff, meet clients virtually, understand priorities, and recommend actions that drive retention and ROI.

Collaborate with Gartner colleagues to maximize value, with a hybrid work model that supports flexible in-person and remote engagement.

Qualifications

• Must be fluent in English at business level.
• 3+ years relevant professional experience.
• Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills.
• Bachelor’s degree preferred.

Responsibilities

• Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies.
• Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment.
• Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients.

Skills

English fluency

Customer service

Communication

Collaboration

Prioritization

Critical thinking

Influencing skills

Education

Bachelor's degree preferred

Job description

Gartner in the United Kingdom is seeking a Client Success professional to partner with existing clients, ensuring they receive value beyond their Gartner investment.

You will manage relationships from C-level to junior staff, meet clients virtually, understand priorities, and recommend actions that drive retention and ROI.

Collaborate with Gartner colleagues to maximize value, with a hybrid work model that supports flexible in-person and remote engagement.