Strategic Client Success Lead

Inside Global - GTM Lead Gen & SDR Experts; Liverpool; On-site; GBP 38,000 - 56,000; Full time

Job summary

Inside Global - GTM Lead Gen & SDR Experts is seeking a Client Success Manager who thrives on building relationships, solving problems and helping clients achieve lasting pipeline value from our services.

You’ll manage a portfolio from onboarding to renewal, coordinating with sales delivery and support teams to translate client goals into measurable actions and outcomes. The role emphasizes proactive communication, data-driven insights and ongoing client success.

Qualifications

• Experience in client success, account management, or a similar client-facing role.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to manage competing priorities and follow through on commitments.
• Data-driven decision making with ability to assess progress and recommend improvements.
• Collaborative mindset focused on client outcomes.
• Familiarity with CRM or client success tools is a plus.

Responsibilities

• Project manage campaigns from setup through renewal.
• Bi-Weekly campaign status reports; address issues promptly.
• Act as main contact via email, calls, and face-to-face when appropriate.
• Attend and manage weekly calls, monthly insights, quarterly reviews and launch meetings.
• Coordinate with Client Success Administrators, Account Directors and Co-Founders.
• Collaborate with service delivery and internal stakeholders to deliver value.
• Check work accuracy and implement requested changes efficiently.
• Understand campaign mechanics and how our service delivers value to clients.
• Know clients' budgets and marketing/sales plans to guide strategy.
• Aim to retain 100% of clients through proactive management and upsell when appropriate.
• Communicate daily/weekly/monthly progress and successes to clients.
• Support renewal conversations 6 weeks before finish date and help execute next steps.

Skills

Client success

Account management

Communication

Prioritization

Data-driven

CRM tools

Job description

Inside Global - GTM Lead Gen & SDR Experts is seeking a Client Success Manager who thrives on building relationships, solving problems and helping clients achieve lasting pipeline value from our services.

You’ll manage a portfolio from onboarding to renewal, coordinating with sales delivery and support teams to translate client goals into measurable actions and outcomes. The role emphasizes proactive communication, data-driven insights and ongoing client success.