Strategic Customer Success & Growth Lead

S&P Global; Greater London; On-site; GBP 50,000 - 80,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global Market Intelligence, a division of S&P Global, is seeking a Customer Success professional to act as the day-to-day contact for senior clients in the asset management space. You will advise on how to maximise value from the platform and identify opportunities to expand use cases.

You will work with senior stakeholders, driving adoption, retention and growth through tailored onboarding, data-driven insights and effective training sessions both in-person and virtually.

Qualifications

• Strong verbal and written communication with senior/technical stakeholders.
• Ability to manage complex accounts with multiple use cases and high attention to detail.
• Confident presenting to groups and facilitating training (in-person and virtual).
• Data-driven approach using multiple usage data sources to inform strategy.
• Commercially minded with ability to map client needs to product solutions.
• Experience in Financial services/Asset Management is a plus but not required.

Responsibilities

• Engage directly with clients throughout subscription term to build rapport and trust.
• Develop deep understanding of client workflows, priorities and success metrics; translate into actionable success plans.
• Provide tailored onboarding and training product demonstrations.
• Become a key contact for product-related queries.
• Proactively drive product adoption using data to identify trends, risks and opportunities.
• Strategically identify and pursue upsell/cross-sell opportunities.
• Report feedback to Account Manager and in CRM; collaborate with Product to inform roadmap priorities.

Skills

Verbal communication

Written communication

Stakeholder management

Data-driven decision making

Sales or account expansion mindset

Presentation & training

Tools

CRM systems

Analytics tools

Job description

S&P Global Market Intelligence, a division of S&P Global, is seeking a Customer Success professional to act as the day-to-day contact for senior clients in the asset management space. You will advise on how to maximise value from the platform and identify opportunities to expand use cases.

You will work with senior stakeholders, driving adoption, retention and growth through tailored onboarding, data-driven insights and effective training sessions both in-person and virtually.