Client Success Manager

Inside Global - GTM Lead Gen & SDR Experts; Liverpool; On-site; GBP 38,000 - 56,000; Full time

Job summary

Inside Global - GTM Lead Gen & SDR Experts is seeking a Client Success Manager who thrives on building relationships, solving problems and helping clients achieve lasting pipeline value from our services.

You’ll manage a portfolio from onboarding to renewal, coordinating with sales delivery and support teams to translate client goals into measurable actions and outcomes. The role emphasizes proactive communication, data-driven insights and ongoing client success.

Qualifications

• Experience in client success, account management, or a similar client-facing role.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to manage competing priorities and follow through on commitments.
• Data-driven decision making with ability to assess progress and recommend improvements.
• Collaborative mindset focused on client outcomes.
• Familiarity with CRM or client success tools is a plus.

Responsibilities

• Project manage campaigns from setup through renewal.
• Bi-Weekly campaign status reports; address issues promptly.
• Act as main contact via email, calls, and face-to-face when appropriate.
• Attend and manage weekly calls, monthly insights, quarterly reviews and launch meetings.
• Coordinate with Client Success Administrators, Account Directors and Co-Founders.
• Collaborate with service delivery and internal stakeholders to deliver value.
• Check work accuracy and implement requested changes efficiently.
• Understand campaign mechanics and how our service delivers value to clients.
• Know clients' budgets and marketing/sales plans to guide strategy.
• Aim to retain 100% of clients through proactive management and upsell when appropriate.
• Communicate daily/weekly/monthly progress and successes to clients.
• Support renewal conversations 6 weeks before finish date and help execute next steps.

Skills

Client success

Account management

Communication

Prioritization

Data-driven

CRM tools

Job description

Due to our continued growth throughout 2026, we’re looking for Client Success Managers who enjoy building relationships, solving problems, and helping clients get lasting pipeline value from our services.

The Role

You’ll manage a portfolio of clients, understand their goals, and guide them from onboarding through renewal. Working closely with our sales delivery and support teams, you’ll turn client needs into clear actions and measurable results.

What you’ll do:

• Project manage campaigns, from set up right the way through to renewal
• Bi-Weekly campaign status reports, ensuring problems are solved
• Named as a point of contact and responsible for client contact via email, weekly calls and face to face too if appropriate
• Attend and manage weekly calls, monthly insights, quarterly reviews, campaign set up and project launch meetings
• Liaise with Client Success Administrators, Account Directors and Co-Founders
• Work with the service delivery team and other internal stakeholders
• Check accuracy of work and feedback any changes needed efficiently
• Understand why, how and when we run certain campaigns, have good comprehension of our service, how we deliver it and how to use it to our advantage
• Have a good understanding on your clients’ budgets, internal marketing & sales strategy and plans
• Retain 100% clients through consistent project management, effective red flag management, optimisation, amendment and suggestions
• Proactively demonstrate and communicate to clients where we are having success each day, week and month
• Assist with renewal conversations and actions 6 weeks ahead of campaign finish date followed by execution of a signed SOW ahead of the next phase of activity
• Escalate cross/upsell opportunities to your Account Director and Co-Founders

What you’ll bring:

• Experience in client success, account management, or a similar client-facing role.
• Strong communication, relationship-building, and problem-solving skills.
• The ability to manage competing priorities and follow through on commitments.
• Confidence using data to assess progress and recommend improvements.
• A collaborative approach and a clear focus on client outcomes.
• Familiarity with CRM or client success tools is a plus.