Strategic Client Relations Specialist — Publishing Growth

Ingram Content Group; Greater London; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Training Opportunities

Free onsite parking

Free hot drinks

Service Awards

Job summary

Ingram Content Group, London-based, is seeking a Client Relations Specialist to act as the primary liaison for assigned publisher clients within IPS UK. You will work with the global sales team, support, and operations to grow client relationships from inception to ongoing partnerships.

You will create and disseminate content across channels, regularly present outcomes to senior colleagues, and help streamline processes. Strong communication and organisational skills are essential.

Qualifications

• GCSEs with English language and Mathematics required.
• Minimum 3 years’ experience in publishing or related fields
• Proficient in Microsoft apps

Responsibilities

• Ownership and responsibility for handling all aspects of client queries on behalf of sold clients at IPS UK, managing clear and proactive communication between your clients and the business.
• Supplying clients with regular sales updates and available marketing opportunities.
• Driving forward processes, client feedback and system enhancement suggestions from across your publisher base.
• Ability to explain technical requirements and system limitations to clients and colleagues in a positive and easy to understand way.
• Collaborating with cross-functional colleagues from across Ingram Content Group to arrive at optimum outcomes for IPS UK client publisher.
• Advocating for the needs of clients within IPS UK, acting as the voice of clients within the business, and similarly advocating for IPS UK back to your own group of publisher clients.
• Ensuring that publishers comply with relevant metadata and operational requirements to keep them on their critical path.
• Scheduling and running of client meetings, organizing sales conferences, and ensuring sales material deadlines are met in line with the needs of the IPSUK Sales and Marketing Team.
• Meeting regularly, in person or virtually, with publisher clients on their business requirements, and identifying areas of mutual business improvement – particularly in reference to wider Ingram services.
• Minuting meetings where necessary, and capturing action points, assignees, and key deadline dates.
• Devising, creation and dissemination of content marketing campaigns across multiple channels (social media, digital, newsletters, events, print) to help maintain and grow the profile of the company.
• Collation, analysis and presentation of content marketing outcomes via a variety of analytical tools, using data-driven analysis to drive future engagement.
• Undergoing and maintenance of regular training on company systems, procedures and processes. Training of colleagues as appropriate once you have attained relevant experience.
• Working with the Manager, Marketing and Publisher Services on creating IPS UK marketing and communication directly to clients
• Work closely with the BusOps team on onboarding and offboarding of clients
• Compliance with Health & Safety regulations in accordance with company policies.

Skills

CRM

Client meetings

Org & time mgmt

Time management

Attention to detail

English & numeracy

Canva

Problem solving

Teamwork

Communication

Education

GCSEs English & Maths

Tools

Microsoft Office

Canva

Job description

Ingram Content Group, London-based, is seeking a Client Relations Specialist to act as the primary liaison for assigned publisher clients within IPS UK. You will work with the global sales team, support, and operations to grow client relationships from inception to ongoing partnerships.

You will create and disseminate content across channels, regularly present outcomes to senior colleagues, and help streamline processes. Strong communication and organisational skills are essential.