Strategic Client Relations & Growth Specialist

Ingram Content Group; Milton Keynes; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Training Opportunities

Free onsite parking

Free Hot drinks

Service Awards

Job summary

Ingram Content Group, a world-leading distributor, seeks a Client Relations Specialist for IPS UK in London. You will liaison between clients, global sales, and operations, managing publisher journeys from inception to continuing relationships.

You will present work to senior colleagues and create content across channels to strengthen the brand. The role requires 3+ years in publishing and strong communication skills.

Qualifications

• GCSE's with English language and Mathematics required.
• Minimum 3 years' experience in publishing or related fields.
• Proficient in Microsoft apps

Responsibilities

• Handle client queries for IPS UK with proactive communication.
• Provide regular sales updates and marketing opportunities.
• Support process improvements from publisher base.
• Explain technical requirements to clients clearly.
• Collaborate with cross-functional teams to meet client needs.
• Advocate for client needs within IPS UK.
• Ensure publishers meet metadata and operational standards.
• Organize client meetings and coordinate sales materials.
• Meet with publisher clients to discuss business needs.
• Document meetings and action points.
• Create content marketing campaigns across channels.
• Analyze outcomes using tools to drive engagement.
• Participate in training on company systems.
• Work with Manager Marketing on IPS UK communications.
• Collaborate with BusOps on onboarding/offboarding.
• Adhere to Health & Safety regulations.

Skills

CRM skills

Client meetings

Time management

Prioritization

Attention to detail

Problem solving

Team collaboration

Written communication

Remote meetings

Calm under pressure

Flexible attitude

Fast-paced environment

Travel willing

Education

GCSE English & Maths

Tools

Microsoft Office

Canva

Job description

Ingram Content Group, a world-leading distributor, seeks a Client Relations Specialist for IPS UK in London. You will liaison between clients, global sales, and operations, managing publisher journeys from inception to continuing relationships.

You will present work to senior colleagues and create content across channels to strengthen the brand. The role requires 3+ years in publishing and strong communication skills.