Client Relations Specialist

Ingram Content Group; Wolverton; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Free onsite parking

Free Hot drinks

Service Awards

Job summary

Ingram Content Group, via IPS UK, seeks a Client Relations Specialist to grow our publisher client portfolio. You will serve as the primary contact for assigned clients, coordinating with the global sales team, Ingram support, and operations.

Based in London, you will manage client journeys from inception to established relationships. You’ll create content across channels, regularly present outcomes to senior colleagues, and drive improvements with cross‑functional teams.

Qualifications

• GCSEs with English language and Mathematics required.
• Minimum 3 years’ experience in publishing or related fields.
• Proficient in Microsoft apps

Responsibilities

• Owns handling all client queries for IPS UK and maintains proactive communication.
• Provides regular sales updates and marketing opportunities to clients.
• Drives processes and gathers client feedback for system enhancements.
• Explains technical requirements to clients and colleagues clearly.
• Collaborates with cross-functional teams to achieve optimal IPS UK outcomes.
• Advocates for client needs within IPS UK and to publisher clients.
• Ensures publishers meet metadata and operational requirements.
• Schedules client meetings and coordinates sales conferences.
• Captures action points and deadlines from meetings.

Skills

Client liaison

Communication

Time management

Organizational skills

Teamwork

Presentation

Education

GCSE English & Maths

Tools

Microsoft Office

Canva

Job description

Ingram Content Group is one of the world's largest and most trusted distributors of physical and digital content. Thousands of publishers, retailers, and libraries worldwide use our products and services to realise the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best-of-class digital, audio, print, print-on‑demand, inventory management, wholesale and full-service distribution programs.

Become a part of an innovative team helping to revolutionise the way publishers make books available in an on-demand world and helping to revolutionise the way that publisher content reaches readers around the world!

Job Description

As the Client Relations Specialist you will work for IPS UK in a strategic to help grow the business. You will serve as the primary point of contact for assigned clients, acting as the liaison between the client, the global sales team, Ingram support, and operational departments.

Working alongside our London-based Sales & Marketing team, you will take ownership of publishers for a stable of clients who have signed up for sales representation through IPS UK. With support, you will manage the process of client journeys from inception through to established working relationships.

You will be creating and disseminating content across a variety of channels to strengthen the brand. You’ll also regularly present your work, and its outcomes, to senior colleagues from across the business.

• Ownership and responsibility for handling all aspects of client queries on behalf of sold clients at IPS UK, managing clear and proactive communication between your clients and the business.
• Supplying clients with regular sales updates and available marketing opportunities.
• Driving forward processes, client feedback and system enhancement suggestions from across your publisher base.
• Ability to explain technical requirements and system limitations to clients and colleagues in a positive and easy to understand way.
• Collaborating with cross‑functional colleagues from across Ingram Content Group to arrive at optimum outcomes for IPS UK client publisher.
• Advocating for the needs of clients within IPS UK, acting as the voice of clients within the business, and similarly advocating for IPS UK back to your own group of publisher clients.
• Ensuring that publishers comply with relevant metadata and operational requirements to keep them on their critical path.
• Scheduling and running of client meetings, organizing sales conferences, and ensuring sales material deadlines are met in line with the needs of the IPSUK Sales and Marketing Team.
• Meeting regularly, in person or virtually, with publisher clients on their business requirements, and identifying areas of mutual business improvement – particularly in reference to wider Ingram services.
• Minuting meetings where necessary, and capturing action points, assignees, and key deadline dates.
• Devising, creation and dissemination of content marketing campaigns across multiple channels (social media, digital, newsletters, events, print) to help maintain and grow the profile of the company.
• Collation, analysis and presentation of content marketing outcomes via a variety of analytical tools, using data‑driven analysis to drive future engagement.
• Undergoing and maintenance of regular training on company systems, procedures and processes. Training of colleagues as appropriate once you have attained relevant experience.
• Working with the Manager, Marketing and Publisher Services on creating IPS UK marketing and communication directly to clients
• Work closely with the BusOps team on onboarding and off‑boarding of clients
• Compliance with Health & Safety regulations in accordance with company policies.

Qualifications

Qualifications (Typical Experience, Typical Education, Knowledge/Skills/Abilities):

• GCSE's with English language and Mathematics required.
• Minimum 3 years’ experience in publishing or related fields
• Proficient in Microsoft apps

Skills:

• Available to attend meetings with clients and customers face to face and by teleconference.
• Good grasp of organizational and time management skills
• Ability to prioritize workload , work on own initiative, and as part of a close-knit team.
• Good English and numeracy skills.
• Comfortable using Marketing application tools such as Canva
• Problem‑solving approach, and solutions focused.
• Ability to work constructively with others.
• Ability to communicate appropriately with all levels of the organization.
• Customer‑focused approach.
• Good, clear written communication skills including professional management of email
• Remote communication skills, including the arrangement and administration of virtual meetings
• Display positive, cheerful, and proactive behaviours at work and when representing the company.
• Display good problem‑solving skills
• Calm under pressure
• Actively participate in, contribute to and record internal and external meetings as required
• Display a flexible attitude to your workload and team colleagues
• Undertake all other reasonable tasks and responsibilities as requested by your manager
• Ability to work in a fast‑paced environment as a key member of a small team

Essential Physical Demands:

• Standard office environment and mainly sedentary role.
• Ability to travel as required, including to other UK and international locations

Additional Information

• Free onsite parking
• Free Hot drinks
• Service Awards