Client Relations & Publisher Partnerships Lead

Ingram Content Group; England; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Training Opportunities

Free onsite parking

Free Hot drinks

Service Awards

Job summary

Ingram Content Group in London is seeking a Client Relations Account Manager for IPS UK to be the main liaison for assigned clients, managing journeys from inception to established relationships. You will craft content across multiple channels and present outcomes to senior colleagues.

With 3+ years in publishing, you will explain technical requirements clearly, collaborate with internal teams, and drive improvements while maintaining strong client-focused communication and scheduling

Qualifications

• GCSEs with English language and Mathematics required.
• Minimum 3 years’ experience in publishing or related fields
• Proficient in Microsoft apps

Responsibilities

• Ownership and responsibility for handling all aspects of client queries for IPS UK, with proactive communication between clients and the business.
• Suppling clients with regular sales updates and available marketing opportunities.
• Driving forward processes, client feedback and system enhancement suggestions.
• Explaining technical requirements and system limitations to clients and colleagues clearly.
• Collaborating with cross-functional colleagues from across Ingram Content Group to optimise IPS UK client outcomes.
• Advocating for client needs within IPS UK and for IPS UK back to publisher clients.
• Ensuring publishers comply with metadata and operational requirements to stay on track.
• Scheduling and running client meetings, organizing sales conferences, and meeting sales material deadlines.
• Meeting regularly with publisher clients to discuss requirements and mutual business improvements.
• Minuting meetings and capturing actions, assignees, and deadlines.
• Creating and disseminating content marketing campaigns across channels (social, digital, newsletters, events, print).
• Analyzing content marketing outcomes with analytics tools to drive engagement.
• Maintaining ongoing training on company systems and processes.

Skills

CRM skills

Meetings with clients

Time management

Prioritization

Attention to detail

English & numeracy

Marketing tools Canva

Problem solving

Team collaboration

Communication across org

Customer-focused

Written communication

Remote meeting setup

Positive attitude

Calm under pressure

Meeting minutes & actions

Flexibility

Travel readiness

Education

GCSEs in English & Maths

Tools

Microsoft Office

Job description

Ingram Content Group in London is seeking a Client Relations Account Manager for IPS UK to be the main liaison for assigned clients, managing journeys from inception to established relationships. You will craft content across multiple channels and present outcomes to senior colleagues.

With 3+ years in publishing, you will explain technical requirements clearly, collaborate with internal teams, and drive improvements while maintaining strong client-focused communication and scheduling