Strategic Client Relations & Growth Manager

Ingram Content Group; Milton Keynes; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Training opportunities

Free onsite parking

Free hot drinks

Service awards

Job summary

Ingram Content Group (IPS UK) is seeking a Client Relations Account Manager to act as the primary liaison for assigned clients, coordinating between clients and the global sales team, Ingram support, and operations.

You will manage publisher journeys from inception to established relationships, contribute content across channels, and present outcomes to senior colleagues. Strong CRM, communication, and organisation are essential.

Qualifications

• GCSEs with English language and Mathematics required.
• Minimum 3 years’ experience in publishing or related fields.
• Proficient in Microsoft apps.

Responsibilities

• Owns and handles all client queries for IPS UK clients with proactive communication.
• Provides regular sales updates and marketing opportunities to clients.
• Drives process improvements and captures client feedback for services.
• Explains technical requirements and system limitations to clients clearly.
• Collaborates with cross-functional teams to optimize IPS UK client publisher outcomes.
• Advocates for client needs within IPS UK and for IPS UK within client publisher groups.
• Ensures publishers meet metadata and operational requirements on time.
• Schedules and runs client meetings and coordinates sales material deadlines.
• Meets publisher clients regularly to identify mutual business improvements and opportunities.

Skills

CRM skills

Client meetings

Time management

Prioritization

Attention to detail

English & numeracy

Canva

Problem solving

Cross-functional

Communication levels

Education

GCSEs English & Maths

Tools

Microsoft Office

Job description

Ingram Content Group (IPS UK) is seeking a Client Relations Account Manager to act as the primary liaison for assigned clients, coordinating between clients and the global sales team, Ingram support, and operations.

You will manage publisher journeys from inception to established relationships, contribute content across channels, and present outcomes to senior colleagues. Strong CRM, communication, and organisation are essential.