Publisher Relations & Client Success Manager

Ingram-Content-Group; Common; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Free onsite parking

Free hot drinks

Service awards

Job summary

Ingram Content Group in London is seeking an Client Relations Account Manager to act as the primary contact for IPS UK clients. You will liaise between clients, the global sales team, Ingram support, and operational departments to grow the business.

Working with our London-based Sales & Marketing team, you will own publisher portfolios and manage client journeys from inception to established relationships, while creating content across multiple channels and presenting outcomes to senior

Qualifications

• GCSEs with English language and Mathematics required.
• Minimum 3 years' experience in publishing or related fields.
• Proficient in Microsoft apps.

Responsibilities

• Owns handling all client queries for IPS UK clients and ensures proactive communication.
• Provides regular sales updates and highlights marketing opportunities to clients.
• Drives process improvements based on client feedback across publisher base.
• Explains technical requirements to clients in clear, non-technical terms.
• Collaborates with cross-functional teams to achieve optimal IPS UK outcomes.
• Voices client needs within IPS UK and reflects IPS UK back to publisher clients.
• Ensures publishers meet metadata and operational requirements on schedule.
• Schedules and runs client meetings and organises sales conferences.
• Meets with publisher clients to discuss business requirements and improvement areas.
• Creates and disseminates content marketing campaigns across channels (social, digital, newsletters, events, print).
• Analyzes outcomes with data-driven reporting and presents results to senior colleagues.
• Maintains training on company systems and procedures; trains colleagues as needed.
• Onboards/offboards clients with BusOps team; adheres to Health & Safety policies.

Skills

Client relations

Communication

Organizational skills

English proficiency

Education

GCSEs in English and Mathematics

Tools

Microsoft Office

Canva

Job description

Ingram Content Group in London is seeking an Client Relations Account Manager to act as the primary contact for IPS UK clients. You will liaise between clients, the global sales team, Ingram support, and operational departments to grow the business.

Working with our London-based Sales & Marketing team, you will own publisher portfolios and manage client journeys from inception to established relationships, while creating content across multiple channels and presenting outcomes to senior