Manager, Client Relations

Ingram-Content-Group; Wolverton; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Free onsite parking

Free hot drinks

Service awards

Job summary

Ingram Content Group is seeking a seasoned Client Relations leader to manage day-to-day operations within the IPS UK Client Relations team and to oversee relationships with a subset of client publishers. The role involves coordinating with sales, marketing and service teams, mentoring staff, and guiding publishing programmes and digital offerings.

Ideal candidates will have a Bachelor’s degree, about 6 years in client relations within publishing, and supervisory or coordination experience, with

Qualifications

• Bachelor’s degree required.
• 6 years of client management/relations experience and/or relevant publishing experience.
• 1 year of supervisory or project coordination experience required.

Responsibilities

• Serve as liaison between assigned client publishers and the Ingram organisation with communications, inventory planning and management.
• Evaluate client expectations and Ingram’s ability to meet them, building strong interactions across levels.
• Provide guidance on publishing programmes and individual titles.
• Collaborate with IPS sales for outreach and sales projections.
• Plan and manage semi-annual client conferences and events.
• Oversee day-to-day activities of UK Client Relations team and mentor staff.
• Educate clients on service offerings including Metadata, Marketing, Lightning Source and digital sales.
• Manage seasonal deadlines, cataloguing and client publicity processes.
• Collaborate on brand marketing strategy with leadership.

Skills

Travel flexibility

Building internal consensus

Independent worker

Critical thinking

eBook market knowledge

MS Word

MS Excel

PowerPoint

English communication

relationship building

organization

Education

Bachelor’s Degree

6 years client management/relations experience

1 year supervisory or project coordination experience

Tools

MS Word

Excel

PowerPoint

Job description

Ingram Content Groupis one of the world's largest and most trusted distributors of physical and digital content. Thousands of publishers, retailers, and libraries worldwide use our products and services to realise the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best-of-class digital, audio, print, print-on-demand, inventory management, wholesale and full-service distribution programs.

Become a part of an innovative team helping to revolutionise the way publishers make books available in an on-demand world and helping to revolutionise the way that publisher content reaches readers around the world!

Job Description

This role works with the Director, IPS, to manage the day-to-day operations of the Client Relations team and manages the relationship with assigned subset of client publishers.

• Serves as liaison and advocate between assigned client publishers and the Ingram organisation including formal and informal communications, inventory planning and management, ICG activity relating to the publisher.
• Evaluates client expectations, Ingram’s ability to meet those expectations and forms strong interactions with all levels within the publisher.
• Provides guidance on publishing programme and individual titles.
• Interacts with IPS sales team on commercial outreach and sales projections on a regular basis.
• Partners with the IPS Sales teams to design and manage semi-annual sales conferences for client publishers and other client events.
• Manages the day-to-day activities of the IPS UK Client Relations Manager and Coordinator and, including on-going training, mentoring, and education to ensure their professional growth.
• Educates clients on ICG service offerings including Metadata and Marketing, Lightning Source, and digital sales, and best usage of these programmes tailored to client needs.
• Manages seasonal deadlines, cataloguing, client publicity update process, and maintenance of up-to-date business materials.
• Collaborates with the Manager, Client Relations and Marketing on brand marketing strategy

Qualifications

Knowledge, Skills and Abilities

• Ability to travel up to 15% of the time
• Ability to build internal consensus
• Ability to work independently
• Critical Thinking skills
• Knowledge of the eBook market
• Personal Computing skills to include MS Word, Excel and Powerpoint
• Ability to be flexible/multi-task based on workflow demands
• Ability to speak, write and read the English language
• Ability to develop constructive and cooperative working relationships with others, and maintain them over time
• Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
• Ability to maintain consistent, punctual and regular attendance
• Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
• Ability to engage in active listening with coworkers, management and clients/customers
• Knowledge of organisation, operating procedures and policies of the company
• Ability to apply new knowledge, technology and procedure to job responsibilities
• Ability to meet and maintain performance objectives (standards)
• Ability to maintain full time work schedule during normal company operating hours

Education and Experience

• Bachelor’s Degree
• 6 years of client management/relations experience and/or relevant publishing experience.
• 1 year of supervisory or project coordination experience

Additional Information

• Free onsite parking
• Free Hot drinks
• Service Awards