Strategic Client Onboarding Implementation Specialist

JPMorgan Chase & Co.; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Product Implementation Specialist to join the Client Onboarding team. You will lead treasury and banking solutions implementations, applying your project management skills to deliver accurate, timely client outcomes.

The role emphasizes data-driven decisions, strong communication, and emotional intelligence to manage client interactions within a diverse global team. Opportunities for growth abound.

Qualifications

• Demonstrated ability to apply critical thinking to resolve routine queries and escalate unusual situations.
• Proven experience using influence to establish credibility and trust in a professional setting.
• Beginning proficiency in data and tech literacy, with willingness to learn new technologies.
• Developing emotional intelligence with focus on professional interactions.
• Strong time management and attention to detail in fast-paced environments.
• Proactive and intrinsically motivated with flexibility in dynamic work settings.
• Excellent written and verbal communication for diverse audiences.
• Skills in digital innovation, adoption and literacy (API, Transmission, Coding, etc).

Responsibilities

• Apply developing critical thinking skills to resolve routine queries and escalate unusual situations.
• Utilize data and tech literacy to analyze data and provide ongoing insights for decisions.
• Leverage influence to establish credibility and trust during the client onboarding process.
• Enhance emotional intelligence by recognizing, understanding, and managing emotions in interactions.
• Develop onboarding project management skills under guidance from VP-CO’s.
• Innovate and explore enhancements in service delivery.
• Handle own queue of projects and adhere to project methodology to minimize risk.
• Enhance project support processes and optimize efficiencies.
• Explore creative ways to improve project support processes and efficiency.
• Use creative problem-solving and solid decision-making to deliver business-driven results.

Skills

Critical thinking

Influence & persuasion

Data literacy

Emotional intelligence

Time management

Communication

Digital innovation

API awareness

Job description

JPMorgan Chase & Co. is seeking a Product Implementation Specialist to join the Client Onboarding team. You will lead treasury and banking solutions implementations, applying your project management skills to deliver accurate, timely client outcomes.

The role emphasizes data-driven decisions, strong communication, and emotional intelligence to manage client interactions within a diverse global team. Opportunities for growth abound.