Implementation Solutions Analyst

Aumni; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

JPMorganChase in London seeks a Product Implementation Specialist to lead onboarding projects, applying critical thinking and data-informed decision making. You will influence clients, develop project management skills, and enhance service delivery while navigating a dynamic, fast-paced environment.

The role emphasizes emotional intelligence, outstanding communication, and a proactive approach to improving onboarding processes within a global banking team.

Qualifications

• Apply critical thinking to resolve routine onboarding queries.
• Demonstrate ability to influence and build credibility with clients during onboarding.
• Beginner proficiency in data and tech literacy, with willingness to learn new technologies.
• Develop emotional intelligence for professional interactions.
• Strong organizational skills to meet deadlines in a fast-paced environment.

Responsibilities

• Apply critical thinking to resolve routine onboarding queries and escape unusual situations.
• Analyze data to provide ongoing insights to inform decisions.
• Use influence to establish credibility and trust during client onboarding.
• Enhance emotional intelligence in professional interactions with clients and team members.
• Develop onboarding project management skills under guidance from leadership.
• Explore improvements in service delivery and project support processes.
• Manage your own queue of projects following project methodology and risk controls.
• Identify opportunities to optimize efficiencies in onboarding workflows.

Skills

Critical thinking

Influence & persuasion

Data literacy

Emotional intelligence

Time management

Proactive & motivated

Written & verbal communication

Digital literacy

Job description

Step into the role of a Product Implementation Specialist at JPMorganChase and be at the forefront of delivering top-tier treasury and banking solutions to our valued clients. Utilize your project management skills to lead complex implementations, ensuring a seamless and satisfying client experience. This position offers a unique entry point into the Client Onboarding organization, providing ample opportunities for personal and professional growth within a diverse and innovative global team.

As an Implementation Solutions Analyst within JPMorgan Chase, you will be integral to the client onboarding process, ensuring smooth transitions to the Chase banking platform. Your responsibilities include executing strategic initiatives and projects while adhering to established procedures. You will perform a mix of routine and semi-routine tasks, focusing on accuracy and adequacy, and use your influence, critical thinking, and active listening skills to resolve queries and escape unusual situations. Leveraging data and technology to drive insights and inform decisions will be part of your role. This position offers an opportunity to develop emotional intelligence and enhance your ability to manage emotions professionally.

Job responsibilities

• Apply developing critical thinking skills to resolve routine queries and escape any unusual situations in the onboarding process.
• Utilize beginning proficiency in data and tech literacy to analyze and interpret data, providing continuous insights to inform decisions.
• Contribute to the team's efforts by using influence and persuasion skills to establish credibility and trust during the client onboarding process.
• Enhance emotional intelligence by recognizing, understanding, and managing emotions in professional interactions with clients and team members.
• Develop onboarding project management skills under the guidance of experienced VP-CO’s (Vice President, Client Onboarding)
• Innovate and explore enhancements in service delivery.
• Handle your own queue of projects, ensure adherence to project methodology and protocols to minimize risk.
• Enhance project support processes and optimize efficiencies.
• Explore creative and innovative ways to enhance project support processes and optimize efficiencies.
• Utilize creative problem-solving and solid decision-making abilities to deliver business-driven results.

Required qualifications, capabilities and skills

• Demonstrated ability to apply critical thinking skills to resolve routine queries and escape unusual situations.
• Proven experience in using influence and persuasion to establish credibility and trust in a professional setting.
• Beginning proficiency in data and tech literacy, with a willingness to understand new/emerging technologies that impact business.
• Developing emotional intelligence skills, with a focus on recognizing, understanding, and managing emotions in professional interactions.
• Strong personal and team organizational skills to meet deadlines in a fast-paced environment, with emphasis on time management and attention to detail
• Proactive and intrinsically motivated. Flexible in a dynamic work environment
• Excellent written and verbal communication, adaptable to different audiences
• Skills in digital innovation, adoption, and literacy (API, Transmission, Coding, etc)

Preferred qualifications, capabilities and skills

• Utilize presentation skills to clearly communicate onboarding procedures and updates to clients and stakeholders.
• Oversee project management activities to ensure timely and successful client onboarding.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

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Promote product implementation to deliver premier treasury and banking solutions for clients as a Product Implementation Specialist