Implementation Solutions Analyst

JPMorgan Chase & Co.; City of Westminster; On-site; GBP 65,000 - 95,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Product Implementation Specialist to lead complex client onboarding initiatives, delivering treasury and banking solutions with precision. You will manage projects, ensuring seamless transitions to the Chase platform within a global Client Onboarding team.

You will apply critical thinking, data literacy, and strong communication to resolve queries, drive insights, and uphold project methodology while developing emotional intelligence and professional growth.

Qualifications

• Must manage onboarding projects and adhere to JPMorgan Chase onboarding procedures.
• Strong analytical skills to interpret data and derive insights.
• Excellent written and verbal communication for diverse audiences.

Responsibilities

• Apply critical thinking to resolve routine queries and unusual onboarding situations.
• Analyze data to inform decisions and drive improvements in onboarding processes.
• Contribute to the team's onboarding initiatives by using influence and credibility with clients.
• Develop onboarding project management skills under guidance from senior leaders.
• Ensure adherence to project methodology and controls to minimize risk.

Skills

Project management

Client onboarding

Data literacy

Communication

Emotional intelligence

Analytical thinking

Time management

Tools

APIs

Data analytics tools

Transmission knowledge

Job description

Step into the role of a Product Implementation Specialist at JPMorganChase and be at the forefront of delivering top-tier treasury and banking solutions to our valued clients. Utilize your project management skills to lead complex implementations, ensuring a seamless and satisfying client experience. This position offers a unique entry point into the Client Onboarding organization, providing ample opportunities for personal and professional growth within a diverse and innovative global team. As an Implementation Solutions Analyst within JPMorgan Chase, you will be integral to the client onboarding process, ensuring smooth transitions to the Chase banking platform. Your responsibilities include executing strategic initiatives and projects while adhering to established procedures. You will perform a mix of routine and semi-routine tasks, focusing on accuracy and adequacy, and use your influence, critical thinking, and active listening skills to resolve queries and elevate unusual situations. Leveraging data and technology to drive insights and inform decisions will be part of your role. This position offers an opportunity to develop emotional intelligence and enhance your ability to manage emotions professionally.,

• Apply developing critical thinking skills to resolve routine queries and elevate unusual situations in the onboarding process.
• Utilize beginning proficiency in data and tech literacy to analyze and interpret data, providing continuous insights to inform decisions.
• Contribute to the team's efforts by using influence and persuasion skills to establish credibility and trust during the client onboarding process.
• Enhance emotional intelligence by recognizing, understanding, and managing emotions in professional interactions with clients and team members.
• Develop onboarding project management skills under the guidance of experienced VP-CO's (Vice President, Client Onboarding)
• Innovate and explore enhancements in service delivery.
• Handle your own queue of projects, ensure adherence to project methodology and protocols to minimize risk.
• Enhance project support processes and optimize efficiencies.
• Explore creative and innovative ways to enhance project support processes and optimize efficiencies.
• Utilize creative problem-solving and solid decision-making abilities to deliver business-driven results. Demonstrated ability to apply critical thinking skills to resolve routine queries and elevate unusual situations.
• Proven experience in using influence and persuasion to establish credibility and trust in a professional setting.
• Beginning proficiency in data and tech literacy, with a willingness to understand new/emerging technologies that impact business.
• Developing emotional intelligence skills, with a focus on recognizing, understanding, and managing emotions in professional interactions.
• Strong personal and team organizational skills to meet deadlines in a fast-paced environment, with emphasis on time management and attention to detail
• Proactive and intrinsically motivated. Flexible in a dynamic work environment
• Excellent written and verbal communication, adaptable to different audiences
• Skills in digital innovation, adoption, and literacy (API, Transmission, Coding, etc)

Preferred qualifications, capabilities and skills

• Utilize presentation skills to clearly communicate onboarding procedures and updates to clients and stakeholders.
• Oversee project management activities to ensure timely and successful client onboarding. J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.