Implementation Solutions Analyst

JPMorganChase; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

JPMorgan Chase is seeking a Product Implementation Specialist to drive client onboarding and implement treasury and banking solutions. You will lead projects, apply governance, and collaborate with a global team to deliver seamless onboarding experiences.

The role emphasizes critical thinking, data literacy, emotional intelligence, and strong communication to ensure accurate and timely client transitions, with opportunities within the Client Onboarding organization.

Qualifications

• Apply critical thinking to resolve routine queries and elevated situations.
• Use influence to establish credibility and trust in onboarding.
• Beginner data literacy and willingness to learn new technologies impacting business.
• Develop emotional intelligence in professional interactions.
• Strong organizational skills to meet deadlines in a fast-paced environment.

Responsibilities

• Apply developing critical thinking to resolve routine queries and elevate unusual onboarding situations.
• Analyze and interpret data to provide continuous insights for decisions.
• Use influence to establish credibility and trust during client onboarding.
• Enhance emotional intelligence in interactions with clients and teammates.
• Develop onboarding project management skills under guidance of VP-COs.
• Innovate and explore enhancements in service delivery.
• Handle your own queue of projects, follow project methodology to minimize risk.
• Enhance project support processes and optimize efficiencies.
• Explore creative ways to improve project support processes and efficiency.
• Use problem-solving and decision-making to drive business results.

Skills

Critical thinking

Influence & persuasion

Data literacy

Emotional intelligence

Time management

Communication skills

Digital literacy (APIs, coding)

Job description

Step into the role of a Product Implementation Specialist at JPMorganChase and be at the forefront of delivering top-tier treasury and banking solutions to our valued clients. Utilize your project management skills to lead complex implementations, ensuring a seamless and satisfying client experience. This position offers a unique entry point into the Client Onboarding organization, providing ample opportunities for personal and professional growth within a diverse and innovative global team.

As an Implementation Solutions Analyst within JPMorgan Chase, you will be integral to the client onboarding process, ensuring smooth transitions to the Chase banking platform. Your responsibilities include executing strategic initiatives and projects while adhering to established procedures. You will perform a mix of routine and semi-routine tasks, focusing on accuracy and adequacy, and use your influence, critical thinking, and active listening skills to resolve queries and elevate unusual situations. Leveraging data and technology to drive insights and inform decisions will be part of your role. This position offers an opportunity to develop emotional intelligence and enhance your ability to manage emotions professionally.

Job Responsibilities

• Apply developing critical thinking skills to resolve routine queries and elevate any unusual situations in the onboarding process.
• Utilize beginning proficiency in data and tech literacy to analyze and interpret data, providing continuous insights to inform decisions.
• Contribute to the team's efforts by using influence and persuasion skills to establish credibility and trust during the client onboarding process.
• Enhance emotional intelligence by recognizing, understanding, and managing emotions in professional interactions with clients and team members.
• Develop onboarding project management skills under the guidance of experienced VP-CO's (Vice President, Client Onboarding)
• Innovate and explore enhancements in service delivery.
• Handle your own queue of projects, ensure adherence to project methodology and protocols to minimize risk.
• Enhance project support processes and optimize efficiencies.
• Explore creative and innovative ways to enhance project support processes and optimize efficiencies.
• Utilize creative problem-solving and solid decision-making abilities to deliver business-driven results.

Required Qualifications, Capabilities And Skills

• Demonstrated ability to apply critical thinking skills to resolve routine queries and elevate unusual situations.
• Proven experience in using influence and persuasion to establish credibility and trust in a professional setting.
• Beginning proficiency in data and tech literacy, with a willingness to understand new/emerging technologies that impact business.
• Developing emotional intelligence skills, with a focus on recognizing, understanding, and managing emotions in professional interactions.
• Strong personal and team organizational skills to meet deadlines in a fast-paced environment, with emphasis on time management and attention to detail
• Proactive and intrinsically motivated. Flexible in a dynamic work environment
• Excellent written and verbal communication, adaptable to different audiences
• Skills in digital innovation, adoption, and literacy (API, Transmission, Coding, etc)

Preferred Qualifications, Capabilities And Skills

• Utilize presentation skills to clearly communicate onboarding procedures and updates to clients and stakeholders.
• Oversee project management activities to ensure timely and successful client onboarding.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.