Strategic Onboarding & Implementation Lead

Aumni; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

JPMorganChase in London seeks a Product Implementation Specialist to lead onboarding projects, applying critical thinking and data-informed decision making. You will influence clients, develop project management skills, and enhance service delivery while navigating a dynamic, fast-paced environment.

The role emphasizes emotional intelligence, outstanding communication, and a proactive approach to improving onboarding processes within a global banking team.

Qualifications

• Apply critical thinking to resolve routine onboarding queries.
• Demonstrate ability to influence and build credibility with clients during onboarding.
• Beginner proficiency in data and tech literacy, with willingness to learn new technologies.
• Develop emotional intelligence for professional interactions.
• Strong organizational skills to meet deadlines in a fast-paced environment.

Responsibilities

• Apply critical thinking to resolve routine onboarding queries and escape unusual situations.
• Analyze data to provide ongoing insights to inform decisions.
• Use influence to establish credibility and trust during client onboarding.
• Enhance emotional intelligence in professional interactions with clients and team members.
• Develop onboarding project management skills under guidance from leadership.
• Explore improvements in service delivery and project support processes.
• Manage your own queue of projects following project methodology and risk controls.
• Identify opportunities to optimize efficiencies in onboarding workflows.

Skills

Critical thinking

Influence & persuasion

Data literacy

Emotional intelligence

Time management

Proactive & motivated

Written & verbal communication

Digital literacy

Job description

JPMorganChase in London seeks a Product Implementation Specialist to lead onboarding projects, applying critical thinking and data-informed decision making. You will influence clients, develop project management skills, and enhance service delivery while navigating a dynamic, fast-paced environment.

The role emphasizes emotional intelligence, outstanding communication, and a proactive approach to improving onboarding processes within a global banking team.