Client Onboarding Implementation Specialist

JPMorganChase; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

JPMorgan Chase is seeking a Product Implementation Specialist to drive client onboarding and implement treasury and banking solutions. You will lead projects, apply governance, and collaborate with a global team to deliver seamless onboarding experiences.

The role emphasizes critical thinking, data literacy, emotional intelligence, and strong communication to ensure accurate and timely client transitions, with opportunities within the Client Onboarding organization.

Qualifications

• Apply critical thinking to resolve routine queries and elevated situations.
• Use influence to establish credibility and trust in onboarding.
• Beginner data literacy and willingness to learn new technologies impacting business.
• Develop emotional intelligence in professional interactions.
• Strong organizational skills to meet deadlines in a fast-paced environment.

Responsibilities

• Apply developing critical thinking to resolve routine queries and elevate unusual onboarding situations.
• Analyze and interpret data to provide continuous insights for decisions.
• Use influence to establish credibility and trust during client onboarding.
• Enhance emotional intelligence in interactions with clients and teammates.
• Develop onboarding project management skills under guidance of VP-COs.
• Innovate and explore enhancements in service delivery.
• Handle your own queue of projects, follow project methodology to minimize risk.
• Enhance project support processes and optimize efficiencies.
• Explore creative ways to improve project support processes and efficiency.
• Use problem-solving and decision-making to drive business results.

Skills

Critical thinking

Influence & persuasion

Data literacy

Emotional intelligence

Time management

Communication skills

Digital literacy (APIs, coding)

Job description

JPMorgan Chase is seeking a Product Implementation Specialist to drive client onboarding and implement treasury and banking solutions. You will lead projects, apply governance, and collaborate with a global team to deliver seamless onboarding experiences.

The role emphasizes critical thinking, data literacy, emotional intelligence, and strong communication to ensure accurate and timely client transitions, with opportunities within the Client Onboarding organization.