Strategic Client Growth Manager

LexisNexis; Leeds; On-site; GBP 42,000 - 52,000; Full time

Job summary

LexisNexis Legal & Professional is seeking a Client Account Manager in Leeds to nurture a portfolio of customers and maximize value from LexisNexis solutions. You will drive engagement, adoption, and renewal conversations while identifying opportunities to expand usage and deliver measurable commercial outcomes.

The role suits someone with a background in Customer Success, Account Management or SMB management who enjoys problem solving and growing existing relationships.

Qualifications

• Experience managing relationships with business customers in a SaaS, technology, subscription or professional services environment.
• A track record of retaining, growing or developing existing customer accounts.
• Strong communication and relationship-building skills with the ability to engage a range of stakeholders.
• A commercial mindset and the ability to spot opportunities to expand customer value.
• Good organisation, time management and planning skills.
• Experience using customer data, insights or account information to support customer conversations and decision-making.
• A collaborative approach and the ability to work effectively across multiple teams

Responsibilities

• Manage a portfolio of existing customers, building strong long-term relationships and acting as a trusted advisor.
• Support customer retention by ensuring customers achieve value from LexisNexis solutions.
• Identify opportunities to increase product adoption, expand usage and introduce relevant additional solutions.
• Lead renewal conversations and coordinate customer engagement activities throughout the account lifecycle.
• Understand customer challenges, goals and priorities, demonstrating how our products can support their success.
• Monitor account activity, customer engagement and usage trends to identify growth opportunities and potential risks.
• Deliver a high-quality customer experience through regular customer contact and proactive account management.
• Work closely with Customer Success, Marketing and Strategy teams to share customer insights and help shape go-to-market activity.
• Stay informed about market developments and educate customers on industry trends and best practices.

Skills

Relationship management

Account management

Communication

Commercial acumen

Time management

Team collaboration

Job description

LexisNexis Legal & Professional is seeking a Client Account Manager in Leeds to nurture a portfolio of customers and maximize value from LexisNexis solutions. You will drive engagement, adoption, and renewal conversations while identifying opportunities to expand usage and deliver measurable commercial outcomes.

The role suits someone with a background in Customer Success, Account Management or SMB management who enjoys problem solving and growing existing relationships.