Strategic Change Lead – IT Service Delivery

Capgemini; Woking; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Capgemini UK is looking for a Change Manager to lead service delivery with a predictive mindset to prevent disruption. You’ll forecast futures needs, manage RFCs, and drive first-time-right changes across the Capgemini account network.

Ideal candidates will have ITIL expertise, strong communication skills, CAB facilitation experience, and a track record of mitigating risk through effective change governance.

Qualifications

• Experience leading IT service and change management within large client environments.
• Proven ability to drive changes first time right and manage RFCs end-to-end.
• Strong stakeholder engagement and CAB facilitation skills.

Responsibilities

• Owns service delivery during shift and provides direction and escalation for the team.
• Drive actions to increase changes implemented correctly on first attempt.
• Manage change within agreed timescales and mitigate implementation risk.
• Escalate changes that impact service quality and ensure regulatory controls compliance.
• Coordinate Change Advisory Board meetings and distribute papers timely.
• Communicate progress and outcomes of changes to relevant parties.

Skills

Stakeholder management

Change management

ITIL

CAB coordination

Risk mitigation

Communication skills

Self-starter

Education

ITIL Certification

Tools

ServiceNow

Job description

Capgemini UK is looking for a Change Manager to lead service delivery with a predictive mindset to prevent disruption. You’ll forecast futures needs, manage RFCs, and drive first-time-right changes across the Capgemini account network.

Ideal candidates will have ITIL expertise, strong communication skills, CAB facilitation experience, and a track record of mitigating risk through effective change governance.